Meet the team
Your role would be to help Cisco Supply Chain to unlock the full power of digitization. As we are subject to a constant change deploying processes, policies and technologies to help us to be successful, and we need skilled individuals like you to join to our journey.
You will belong to a Regional Supply Chain Operations team accountable of guiding and leading our manufacturing partners to meet our customers’ expectations as well as helping Cisco to create, implement and adopt new processes, platforms and technologies that enables better customer experience.
We are looking for authentic, self-motivated and passionate candidates willing to enroll to a best-in-class team. Analytical in thinking, curious about how things are working and practical approach. preference. A candidate that actively seeks opportunities for improvement, increase efficiency by digitizing, simplifying and automating our processes and tools.
The Technical Operations Manager the primary technical interface to the Manufacturing Partner site and is accountable for driving both Operational Excellence (Delivery, Quality, and Cost) and Factory Excellence (capability, efficiency, security and sustainability). This position leads a team of Engineers in one or several of the following fields: Test/Software Development, Electrical, Mechanical and Manufacturing, to drive product quality in the factory. Position requires strong knowledge on Test infrastructure, PCBA manufacturing operations, and SMT technology roadmap. This leadership position works with the Director of Regional Operations.
Your impact
• Responsible for leading manufacturing execution excellence and customer experience through operational performance on delivery, quality, cost and transformation.
• Ensure the EMS Partners sites have the outstanding Quality Management System (QMS) deployed throughout their operation.
• Lead operational excellence metrics ETE Yield, timely Delivery, CT2R, NMS budget, etc. and accountable for associated business results.
• Accountable to solve any factory related quality issues and to handle line alert and line stop situation.
• Drive cycle time reduction, test optimizations, and quality improvement to meet and improve cost and product lead time.
• Support the enablement of new manufacturing nodes from the manufacturing and test perspective.
• Partners with various cross-functional organizations including Product Operations, Supplier Management, Planning, Fulfillment, Technology and Quality to drive business outcomes.
• Drive qualification of SMT lines for next gen PCBA technologies, BGA, edge bonding, large press fit connectors, and process characterizations.
• Builds strong organization with leadership bench strength, capabilities for the future, engagement.
• Focus on Supply Chain innovation through process, tools and test reengineering and implementation.
Minimum Qualifications
• 15+ years of broad Supply Chain Electronics Technical Operations experience in Test Development Engineering or Manufacturing Process experience. Bachelor’s degree in Electrical, Electronics, Industrial, or Mechanical Engineering or a related field required.
• 3+ years of personnel management experience, leadership role in Supply Chain and Team Development.
• Strong knowledge and experience in Functional Test and/or PCBA SMT operations and factory management. Develop solutions to complex problems and implement short / long term technical strategies.
• Extensive Project Management knowledge with ability to influence to all levels and build trust to achieve a shared vision and drive accountability.
• English and Spanish language proficient
Preferred Qualifications
• Programming knowledge, Python, SQL, Impala, and understanding of Design For Test (DFT).
• Demonstrated Statistical Analysis knowledge.
• Ability to self-motivate with a strong desire to learn and ability to be flexible.
• Strong leadership and communication to collaborate and connect people
• Master of Science in Business a plus.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.