**Job Description:** + We are seeking a skilled IT Communications Specialist to join our internal communications team, supporting the delivery of timely, clear, and user-focused messages related to IT systems, services, and initiatives. + The ideal candidate will excel at translating technical information into language accessible to a broad employee audience and will play a central role in drafting and editing content for emails, training materials, web content, and internal announcements. **Responsibilities:** + Write and edit internal communications on behalf of IT, including maintenance notices, system rollouts, process changes, and executive messages. + Convert complex or technical IT information into clear, concise user-friendly content. + Draft email templates, microcopy, surveys, forms, and training materials to support IT initiatives and service updates. + Collaborate with IT stakeholders to ensure communications are aligned, accurate, and appropriately targeted. + Maintain and improve content on the internal SharePoint Online site, including articles, FAQs, and user resources. + Monitor feedback to improve user experience (UX) and update communication standards or templates accordingly. + Support critical incident communications by quickly drafting and reviewing urgent notifications. + Assist in promoting IT work, accomplishments, and updates through internal campaigns or site content. **Experience:** + Proven experience in user-facing content writing, especially in a technical or IT environment. + Strong ability to translate technical concepts into clear, engaging, and user-centered language. + Solid writing portfolio showcasing short-form and long-form communications, especially microcopy and internal messaging. + Proficiency with business communication tools such as Microsoft Office and SharePoint Online. + Excellent interpersonal skills and the ability to write on behalf of executives or leadership. + Strong attention to detail, editing, and proofreading skills. **Skills:** + ServiceNow or Other Ticketing system + User Facing Content writing + Internal Communication + Training materials. **Education:** + Bachelor’s degree or equivalent experience **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com/) . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.