Meet Our Team:

Pega Poland is a leading technology hub in Europe, driving innovation and delivering cutting-edge software solutions. Employees are encouraged to collaborate, develop their skills, and share their expertise in an open and supportive environment. In addition to our passion for technology, we value an inclusive work environment and engaged community, care deeply of wellbeing of our employees by providing wellness programs and social initiatives. 

The Customer Service Voice tribe is responsible for a platform to deliver amazing customer service experiences by assisting Customer Service Representatives on live phone interactions. This product performs real-time analysis of the live phone call and makes timely suggestions to the CSRs to help make them more efficient.

 

Picture Yourself at Pega:

You will lead a team of software engineers helping them succeed in designing, building, and operating cutting-edge voice capabilities. Your team will consist of experts in primarily two different fields. One half will be building services using Typescript/NodeJS, Python, C++, Terraform, Docker, and C#. Other half of the team consists of AI and ML experts and are responsible for the speech to text transcription.

 

What You'll Do at Pega: Technical/Functional/Tactical DeliveryIn your technical lead hat, you will develop advanced code as a structure for your engineers, and perform critical code reviews to ensure quality, testability, and security.In your manager hat, you will supervise the day-to-day work of the Team, guiding on technical aspects, communicating goals, and measuring progress toward those goals.In your support engineer hat, you will work closely with the Global Customer Support organization as well as the Pega Consulting organizations to ensure that the client implementations are successful. Work closely with product managers, and the leads responsible for other aspects of the overall architecture.  Govern and track projects using requisite documentation, process, and procedure.Forge cross-functional partnerships and drive strong organization results.People LeadershipDevelopment of individual team members, which includes coaching, mentoring, and motivation.Provide opportunities for team members to grow their careers.Take part in the end-to-end recruitment process from attracting to onboarding.As a people manager you will engage and develop a high performing team aligned with Pega’s core values.Foster creativity and innovation in the team.

 

Who You Are:

You are a seasoned engineer with experience in a leadership role such as scrum master or tech lead, who aspire to become a formal engineering manager, or you already are a manager and would like to progress your career.

You understand that delivering a working piece of software is only a tiny fraction of what is required to provide an enterprise scale service which is Pegasystems’ core business. You are willing to advocate and enforce following processes and practices to ensure alignment and compliance with software development practices required at the company. However, you have technical background that allows you to advocate for and support your engineers.

 

What You've Accomplished: You have 8+ years of experience building highly scalable services.Experience working with technologies like: Typescript/C++, Kubernetes, Docker, Terraform.Leadership experience.Proven track record in delivering and operating a service would be a plus.Understanding of Pegasystems’ business and familiarity with the company’s end products and their uses would be a plus.

 

Pega Offers You: A highly collaborative environment for designing and development of new ideas and features.A culture where employees engage deeply, own outcomes and lead from the front.Continuous learning and career opportunities – internal and external training opportunities, area for own initiatives, Rotation Program.An inclusive, agile, and flexible work environment - we offer a variety of engaging social initiatives, from sports and charity events to recreational activities.Permanent agreement and benefits package (bonus incentive, employee equity in the company, Medical and Group Insurance, Multisport, Employee Assistance Program, and that’s not all).Flexible work mode: hybrid (min. 2 days/week from the office). Our modern office is located in Krakow (Bonarka4Business Center). We hope you will enjoy Pega relax/game rooms and social/sport initiatives soon!

#LI-MP1 #LI-hybrid

Job ID: 22214

AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.

Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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