About Chubb

 

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

 

About Chubb India

 

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. We are proud to share that we have been officially certified as a Great Place to Work® for the third consecutive year, a reflection of the culture at Chubb where we believe in fostering an environment where everyone can thrive, innovate, and grow

 

With a team of over 2500 talented professionals, we encourage a start-up mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.

 

We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

 

 

Key Responsibilities:

 

Oversee all Finance & P&C technology operational processes and optimise them as needed (e.g. month end) Monitor efficiency and assess, monitor and upgrade processes and procedures accordingly Assist in building relationships with suppliers and creating cost-efficient contracts Oversee compliance for data security and governance Oversee internal and external audit related activities and support business continuity activities Oversee and manage stakeholder communications Control budget and report on expenditure for BAU operational support Maintain a close working relationship with users, third parties, vendors and stakeholders by assisting with inquiries related to data and application operations, issues, and workflows. Work closely with Delivery, Applications, IT Services and IT Platforms leads, to understand future demand and pipeline of work and ensure readiness of teams in terms of skills, size, locations etc.

 

Service Operations

Process owner for Incident Management and Problem Management and ensure that Root Cause Analysis is documented together with the corrective actions. Own and manage any BAU Defects through dedicated capacity based on business priority and impact. Manage escalation of business-critical problems to resolution working closely with the internal support teams or external suppliers. Act as Major Incident Owner and coordinate all corrective actions across various support teams to ensure the impact to the business is limited. Ensure operational governance processes are correctly followed and adhered to (e.g. Change Management, Access Management, etc.).

 

Service Management

Actively involved in assessing business demand and renegotiate support contracts to ensure relevant agreements are in place to deliver the expected service levels based on set budgets. Defining IT services delivery framework and the metrics of SLAs for COG Data teams and services delivered by the suppliers. Act as the hierarchical escalation point for any SLA breaches for any of the internal IT teams (shared services) or external teams (suppliers). Ensure the services provided are within the agreed SLAs with the business. Implement relevant business and IT reports to monitor all aspects of the service, use these to identify service improvement initiatives. Work with the business stakeholder to update all Business continuity Plans and coordinating all regular Disaster Recovery testing activities. Running regular review with the business stakeholders to identify opportunities to improve the current Disaster Recovery plans or implementations. Coordinate all infrastructure, security vulnerabilities and software upgrades as required and input into platform capacity management. Conduct monthly/quarterly/annual service review meetings with Head of Data Delivery (Finance / P&C), to ensure an acceptable level of operational performance. Provide regular comprehensive tailored reporting to the stakeholders on the service performance that include Service and Operational Reports.

 

Service Transition

Work closely with the Delivery teams to coordinate all the Service Design and Transition activities. Create the Service Design and Transition plans and documents to outline project expectations, scope and schedule Define a transition framework used by the squads to engage with the support team and smoothly transition the services into production. Define Service Transition processes following ITIL framework, and various templates to reduce the cost of transition activities on the project. Define or update existing processes and policies for COG Finance / P&C Data team

 

Supplier Management

Effectively build and maintain relationships with suppliers and key stakeholders. Monitor and drive compliance of the suppliers with obligations within the agreement and alignment to Regulatory requirements. Monitor the delivery of the suppliers against the appropriate level of commitment in the agreement. Manage the relation with Suppliers and work closely with them to ensure continuous improvement of the overall service delivered for business core services. Track and report the improvements driven by these initiatives to relevant stakeholders

 

Experience & Skills Required:

Whilst a technical background in either data or software delivery is valuable for this role, there are several key capabilities that the successful candidate needs to be able to demonstrate which are more important than a strong technical background:

Product Management / Operations experience: Product management experience with fintech experience.  Leadership: Having the ability to communicate a product vision, a set of objectives, as well as delivering change through teams (both internal and third party) is a key feature of the role. Communication & stakeholder management: The role requires a strong ability to communicate effectively and influence at different levels of the organisation, from the individual developer in the team through to the Director level. The successful candidate needs to be able to manage complexity in prioritisation and stakeholder management, as well as being very adept at written, verbal, and listening skills. Project management – experience leading multiple squads/teams of product managers, data analysts​ and vendors, comfortable working in a complex, fast-moving environment with a wide range of different tools and technologies. Analytical skills: Strong analytical skills with ability to research, assess and develop observations/findings.

Technical Capabilities

+5 years' hands-on experience with Service Management / ITIL framework​ and process mapping. ITIL certified Familiarity with cloud technologies (e.g. AWS, Azure, Google, Databricks, Snowflake)​. Experience with AI including machine learning​. In-depth understanding of Finance tools and technologies, strong knowledge of Agile principles and processes, experience working in Value Streams and/or product development. Any experience of Oracle would be highly desirable as would a BS/MS in software engineering, computer science, mathematics.

Why Chubb?

 

Join Chubb to be part of a leading global insurance company!

Our constant focus on employee experience along with a start-up-like culture empowers you to achieve impactful results.

 

· Industry leader: Chubb is a world leader in the insurance industry, powered by underwriting and engineering excellence

· A Great Place to work: Chubb India has been recognized as a Great Place to Work® for the years 2023-2024, 2024-2025 and 2025-2026

· Laser focus on excellence: At Chubb we pride ourselves on our culture of greatness where excellence is a mindset and a way of being. We constantly seek new and innovative ways to excel at work and deliver outstanding results

· Start-Up Culture: Embracing the spirit of a start-up, our focus on speed and agility enables us to respond swiftly to market requirements, while a culture of ownership empowers employees to drive results that matter

· Growth and success: As we continue to grow, we are steadfast in our commitment to provide our employees with the best work experience, enabling them to advance their careers in a conducive environment

 

Employee Benefits

 

Our company offers a comprehensive benefits package designed to support our employees’ health, well-being, and professional growth. Employees enjoy flexible work options, generous paid time off, and robust health coverage, including treatment for dental and vision related requirements. We invest in the future of our employees through continuous learning opportunities and career

advancement programs, while fostering a supportive and inclusive work environment. Our benefits include:

 

· Savings and Investment plans: We provide specialized benefits like Corporate NPS (National Pension Scheme), Employee Stock Purchase Plan (ESPP), Long-Term Incentive Plan (LTIP), Retiral Benefits and Car Lease that help employees optimally plan their finances

· Upskilling and career growth opportunities: With a focus on continuous learning, we offer customized programs that support upskilling like Education Reimbursement Programs, Certification programs and access to global learning programs.

· Health and Welfare Benefits: We care about our employees’ well-being in and out of work and have benefits like Employee Assistance Program (EAP), Yearly Free Health campaigns and comprehensive Insurance benefits.

 

Application Process

 

Our recruitment process is designed to be transparent, and inclusive.

· Step 1: Submit your application via the Chubb Careers Portal.

· Step 2: Engage with our recruitment team for an initial discussion.

· Step 3: Participate in HackerRank assessments/technical/functional interviews and assessments (if applicable).

· Step 4: Final interaction with Chubb leadership.

 

Join Us

 

With you Chubb is better. Whether you are solving challenges on a global stage or creating innovative solutions for local markets, your contributions will help shape the future. If you value integrity, innovation, and inclusion, and are ready to make a difference, we invite you to be part of Chubb India’s journey.

Apply Now: Chubb External Careers

 

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