**Company description** Consumer habits are anything but linear and attention must be earned. At Digitas, we understand that to break through, brands must be surprising, entertaining, and authentic. Driven by imagination and fueled by deep cultural, consumer, and business insights, we craft impactful creative experiences across every medium — from integrated campaigns, gaming, and physical experiences to full-length feature films. We earn the right for brands to be part of their customers’ networks. We drive growth with our amazing clients through our capabilities in Consulting, Products & Platforms, Customer Engagement, and Digital Media. Part of Publicis Groupe and a Leader in Gartner’s Magic Quadrant for Global Marketing Agencies, we’re proud to work with some of the world’s leading brands. **Digitas — The Networked Experience Agency.** **Overview** **The role:** The purpose of this role is to lead the technical design and delivery of impactful customer engagement solutions using the Braze platform, focused on a single, high-profile client with room to grow across the agency. As the Technical Lead, you will translate creative ideas into actionable Braze and data solutions, ensuring seamless execution. You will collaborate with stakeholders, develop prototypes, mentor technical teams, and maintain high standards for performance, documentation, and innovation. This role focuses on 2 core areas: 1. Technical leadership and solution design 2. Stakeholder collaboration and team development **Day to day you’ll get:** + Work cross-functionally with the client and our account, creative, strategy and analytics teams to translate creative ideas into technical and data requirements for the Braze platform. Your vision will ensure client success from idea to implementation. + Scope/build rapid prototypes which help us to respond to client briefs and assess technical viability. + Be the main point of contact when it comes to data requirements for Braze. Liaise with internal and external teams to ensure that we are leveraging client data securely, effectively and efficiently. + Ensure that all solutions are endorsed and supported by our client’s global and local technology teams and that all established standards are adhered to. + Be the absolute subject matter expert for our internal team and clients when it comes to the Braze platform + Advise and mentor a local/offshore technical delivery team, fostering growth, capability and process. + Work with the Digitas tech team to troubleshoot, test, and optimize solutions to achieve maximum performance with minimal errors. + Ensure continuity for the account by establishing and maintaining standards across the tech team for documentation and knowledge exchange. **Skills:** + Expert level on-tool skills with one of the major customer engagement platforms (Salesforce, Adobe, Braze) + Candidates with Braze experience are preferred. + Salesforce, Braze or other certifications are a plus but not required + Ability to quickly learn new systems and processes. + Strong working knowledge of modern marketing data tools and integration patterns with an emphasis on how to solution data for targeting, personalisation and reporting + Working knowledge of CDPs such as Segment, Tealium and mParticle. mParticle experience is a huge plus + Analytical thinking, asking the right questions and challenging for better outcomes + Strategic thinker, pushing the boundaries and always challenging us to think bigger or differently + Excellent collaboration, written and verbal communication skills **The person we are looking for has:** + 7+ years of experience working on the technical side of Martech, marketing automation or customer engagement roles + Background in prototyping and light coding. Minimally you should be strong in basic web languages (HTML, CSS, JS) and scripting languages such as Liquid or ActionScript. + 2+ years of experience articulating solution designs with Martech platforms + Proven track record of successful solution design work + Experience working with complex data environments which depend on streaming data + Experience managing and mentoring technical delivery teams + Bonus points for prior agency/consultancy experience, as well as working with/leading off-shore delivery teams **Got what it takes? We’d love to hear from you.** **Additional information** Publicis Groupe benefits: Be a part of the Publicis Groupe family, recent winner of the Employer of Choice Awards and one of the world's most progressive and dynamic modern communications businesses. You can learn more about us at www.publicisgroupeanz.com . Enjoy all the perks that come with our network offering: + A comprehensive Wholeself program supporting physical, mindful, and financial wellbeing. + A creative, lively, and rewarding office environment where people love working with each other, supported by our Publicis Liberté flexibility approach — "working your way with us." + Access to our Global AI Platform Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network. + Extensive Learning & Development opportunities including more than 15,000 learning programs via our online learning platform, Marcel Classes. + A culture of open feedback and support to reach your goals through our Career Conversations program. + A committed Diversity, Equality, and Inclusion strategy driven through our Viva Women, Égalité, enABLE, EmbRACE, and Écologique committees. + Leave benefits including Birthday Leave, Flexible Public Holidays, and an additional 5 days of leave after 2 years of service. + Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year. + Parental leave policy with up to 18 weeks based on tenure, paid primary carer leave, secondary carer swap, and Cub Care leave. + Access to counsellors, psychologists, and professionals through Sonder, an all-in-one digital wellbeing technology platform designed to support psychological, medical & safety needs. + A workplace that stands together to provide a more open, supportive, and recovery-forward culture for all employees with life-threatening illnesses. Read more about our Working With Cancer Pledge: https://workingwithcancerpledge.com/ + Proud partners of Diversity Council Australia, Pride in Diversity, Family Friendly Workplaces, Supply Nation, and the Australian Disability Network. If you don't tick every box in this ad, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity rather than ticking boxes — so if this role resonates with you, please apply. Diversity. Inclusion. Equity. More than just words; these are part of our DNA. At Publicis Groupe, we are committed to the inclusion and recognition of all people regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status, and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture and solutions. **Uniqueness is powerful; without it, we wouldn't be where we are today. So be you — we like it that way.** We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via recruitmentpublicisgroupe.com ; your personal information will be kept confidential. \#LI-JH1