**Your role at Dynatrace** **Incident & Problem Management:** + Troubleshoots and accurately diagnoses and/or forwards IT related issues + Walks users through the recommended problem-solving steps **Service Request Fulfillment:** + Provides software and hardware products as well as workplace equipment following work instructions + Fulfills user and access management requests following work instructions + Answers and/or forwards technical questions and supports users in all IT technical matters + Learns technical change requests implemented by backend teams + Asset-, stock- and demand Management + Takes care of accurate stock and inventory management Prepares asset demands + Executes disposals following work instructions **Projects & Improvements:** + Assists onsite with general IT build out tasks + Participates in discussions for workplace improvements + Learns differences in best practices for IT service processes Points out ambiguities and asks questions to improve day-to day operations + Collaboration & Learning + Improves craft as an Engineer and as a professional and widens horizon beyond current assignments, seeking to learn from peers, feedback, and observation, as well as from trainings and technical literature + Reads and understands step-by-step guides and technical work instructions **The Technical Service Analyst position is a hybrid position out of our Sao Paulo, Brazil Office.** **All resumes must be submitted in English to be considered.** **What will help you succeed** **Minimum Qualifications:** + 1+ year of experience in desktop technical support + HS Diploma or GED required + Technical study related to IT + Experience with Microsoft Windows desktop operating systems and basic networking principles + Experience with Microsoft Office 365 + Experience with Microsoft Intune + Experience with MAC operating system support is a plus + Experience supporting the IT needs of executive level leaders **Why you will love being a Dynatracer** + A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. + Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. + A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. + An environment that fosters innovation, enables creative collaboration, and allows you to grow. + A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. + A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all + A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.