Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description/Preferred Qualifications

Teaching employees and customers service classes up to L4 on SPTS Transport Modules & Process modulesUnderstand and integrate various instructional delivery techniques to engage students, with required cultural sensitivity to deal and work with global students.Identify gaps and areas of improvement in existing techniques. Develop new BKMs (Best Known Methods) as needed.Audit and mentor junior and guest instructors to improve overall instructional delivery skills and curriculum standards to ensure the latest guidelines/templates are consistently implementedMaintain existing curriculum by implementing Tech talksUnderstand and apply various LKS (Learning Knowledge Service) guidelines and BKMs used to develop courseware inclusive of Task lists, Exams, Lab Practical’s, Homework’s, Instructor Guide and Student Guide.Recognise the product CoS (Cost of Service) issues, work with Technical Support to find opportunities for driving additional curriculum improvements beyond case studies.Be the project leader for developing NPI (New Product Introduction) curriculum, define the requirements, establish delivery timelines and provide monthly updates to partners- Initiate DCRs (Document Change Requests) to ensure service procedures are accurate and currentReview and redline existing docs for content accuracy; edit existing docs that have been redlinedFormat and write new documentsPerform regular training tool PMs (Preventative Maintenance) as per existing BKMsIdentify any tool health issues, propose PoAs (Plan of Action) and work closely with Technical Support to recover tool using daily pass downs and SAMs (Service Alert Meeting) as needed.Work with the Technical Support team for standardization of the solutions, ensure knowledge is captured appropriately.Provide first level support to field as Technical Support equivalentWork with Technical Support team to support field L2 issues by attending daily SAMs and by providing on site support for L3 issues

Minimum Qualifications

Educated to degree level (BA/BSc)Has experience of semi-conductor vacuum equipmentProficient in Instructional Techniques and Design

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.  KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings.  KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.  If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.