Technical Implementation Manager **General Information** Req # WD00085685 Career area: Information Technology Country/Region: India State: Karnataka City: BANGALORE Date: Friday, July 25, 2025 Working time: Full-time **Additional Locations** : * India - Karnātaka - Bangalore * India - Karnātaka - BANGALORE **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** **Key Responsibilities:** + Lead end-to-end implementation of **ServiceNow** solutions, covering project scoping, planning, execution, monitoring, and closure. + Manage cross-functional teams across multiple time zones, ensuring seamless coordination between IT, business, and external stakeholders. + Collaborate with **customer transition teams** , **sales solution architects** , and **technical architects** to translate customer deals into executable delivery roadmaps. + Own project governance setup including RACI, project org structures, risk registers, communication plans, and stakeholder engagement. + Ensure clarity on project goals, timelines, and budgets through detailed work breakdown structures and milestone schedules. + Act as the primary point of contact for project stakeholders, providing clear communication on solution design, deployment progress, and escalations. + Conduct regular status meetings and executive steering committee reviews to report on progress, issues, and risk mitigation plans. + Manage change requests, prioritization, and timelines in a dynamic environment. + Support project compliance with IT governance, quality standards, and change management protocols. + Leverage project management tools (e.g., Microsoft Project, Planner, JIRA) and maintain documentation and dashboards. + Maintain working knowledge of **ServiceNow platform** , including configuration, development, and integration best practices. + Provide delivery leadership for integrations involving third-party systems like **Coupa** , **Dynamics 365** , or other SaaS platforms. **Required Qualifications:** + Bachelor’s degree in Computer Science, Information Technology, or a related field. + Minimum 10+ years of experience in IT Project/Program Management, including global ServiceNow implementations. + Proven experience in managing large, cross-functional project teams and multi-client engagements. + Strong understanding of **Agile** , **Scrum** , and hybrid delivery models. + Excellent skills in stakeholder management, communication, presentation, and customer engagement. + Hands-on experience with **Microsoft Project** , Excel, PowerPoint, and collaboration tools (e.g., Teams, Outlook). + Working knowledge of ServiceNow development/configuration and system integrations. + Strong problem-solving and analytical skills with a delivery-focused mindset. + Ability to work independently while managing multiple concurrent projects. **Preferred Qualifications:** + **PMP or PRINCE2 certification** + **ServiceNow CSA certification** + Experience with **Dynamics 365** , **Coupa** , or similar enterprise SaaS platforms + Familiarity with ITIL and ServiceNow ITSM/CSM modules + Experience working with regional customer teams in EMEA and managing cross-cultural teams **Additional Locations** : * India - Karnātaka - Bangalore * India - Karnātaka - BANGALORE * India * India - Karnātaka * India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE **NOTICE FOR PUBLIC** At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. 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