Technical Assistance Center (GTAC), support the technical information and provide the technical assistance for the dealer technicians. Provide and update case information to Technical Hotline Supervisor, for Emerging Daily Meeting – update case and escalate to all related functions. Reducing VORs Aging Days (Under Technical Status) – Daily VORs follow up and report to supervisor. Enhance SWIS usage to support the Remote Assistance process – support the technical information and provide the technical assistance for the dealer technicians.