Technical Hotline and Dispute Resolution Analyst 

We are the movers of the world and the makers of the future. At Ford, we roll up our sleeves every day to build a better world—together. Are you ready to change the way the world moves? 

As part of the Ford Customer Service Division (FCSD) strategy to reimagine the dealer support model, Service Engineering & Operations is establishing a dedicated team to manage and resolve technical cases from dealer technicians. In addition, this role will support dispute resolution activities involving warranty, legal compliance, and case testimony, offering a unique blend of technical, legal, and customer service experience.

This position is located in California and is a hybrid role requiring up to 80% travel.