1. Technical Support & Troubleshooting
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Provide technical support for valve-related issues (installation, operation, maintenance, and failure analysis) via email, phone, and on-site visits when necessary.
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Diagnose and resolve problems related to valve performance, leakage, actuation, control systems, and compatibility.
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Conduct root cause analysis (RCA) and collaborate with R&D and QA teams to implement corrective actions.
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Document and track customer cases in the CRM/ticketing system, ensuring timely resolution.
2. Pre-Sales Technical Support & Quotation
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Assist the Sales team in technical proposal preparation, including product selection, system integration, and application suitability analysis.
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Review customer specifications (P&ID, datasheets) and provide technical recommendations for valve solutions.
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Prepare detailed cost estimates and quotations in coordination with Sales, Procurement, and Engineering teams.
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Support bid/tender processes by ensuring technical compliance and competitive pricing strategies.
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Conduct product demonstrations and technical presentations for key customers and distributors.
3. Training & Documentation
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Develop and deliver technical training programs for customers, distributors, and internal teams.
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Create and update technical manuals, FAQs, troubleshooting guides, and application notes.
4. Customer & Market Support
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Travel (up to 20%) for customer meetings, on-site troubleshooting, and trade shows.
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Gather customer feedback and market trends, reporting insights to Product Management for future improvements.
EDUCATION:
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Bachelor’s degree in Mechanical Engineering, Automation, Industrial Engineering, or related field.
EXPERIENCE:
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3+ years of experience in technical support, application engineering, or pre-sales engineering within the valve, fluid control, or industrial automation industry.
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Hands-on experience with control valves, solenoid valves, pneumatic/hydraulic valves, or related products.
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Familiarity with industry standards (API, ANSI, ISO, ASME) is a plus.
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Experience supporting customers in SEA & NEA (multilingual ability is beneficial).
JOB DESCRIPTION
MINIMUM REQUIRED SKILLS:
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Strong technical knowledge of valve mechanics, actuation methods (electric/pneumatic), and fluid dynamics.
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Ability to interpret P&ID diagrams, technical specifications, and engineering drawings.
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Experience in cost estimation, quotation preparation, and bid/tender support.
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Excellent communication, negotiation, and presentation skills (English required; Mandarin, Japanese, Korean, or SEA languages preferred).
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Problem-solving mindset with experience in failure analysis and corrective actions.
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Certifications such as ISA, API, or Six Sigma are advantageous.
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Prior exposure to Customer Relationship Management platforms like Dynamics 365 or Salesforce .
MANAGEMENT/SUPERVISION:
Individual Contributor