Own your opportunity to manage the network that makes mission success possible. Make an impact by using your skills to deliver “One GDIT Network” for our clients.
Job DescriptionSeize your opportunity to make a personal impact as a Technical Editor Associate supporting TSS Knowledge Management as a Service. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
GDIT is committed to strategic workforce planning and cultivating a pipeline of talented professionals for anticipated future needs. While there is not an active opening for this position at this time, we welcome expressions of interest from individuals with experience and qualifications aligned to the Technical Editor Associate role.
Submitting your information will allow us to consider you for future opportunities as they arise. We encourage you to apply if you would like to be considered when positions become available.
Thank you for your interest in GDIT. We value your desire to be part of our team and look forward to the possibility of connecting in the future.
At GDIT, people are our differentiator. As a Technical Editor Associate, you will help ensure today is safe and tomorrow is smarter. Our work depends on Technical Editor Associate joining our team to utilize your experience with business process analysis to draw inferences from process details and link these inferences to organizational and departmental goals.
HOW THE TECHNICAL EDITOR ASSOCIATE WILL MAKE AN IMPACT:
Review usage and effectiveness of knowledge management system and knowledge articlesUpdate and improve existing knowledge base(s) to improve knowledge article content, knowledge article discovery, and improve overall customer service and satisfactionCreate job aids and SOPs for incident and problem resolutionIdentify reoccurring incidents and requests for prioritization of job aid/SOP creationPerform operational duties in support of regulatory, security, and industry practices' compliance documentationCoordinates the verification, approval, and processing of document revisions for call center knowledge baseTrack document activity to ensure timeliness and process efficiencyConduct research and analysis for new content creation and document maintenance (technical writing and editing). Provide customer support for document owners and key stakeholdersWHAT YOU’LL NEED TO SUCCEED:
Education: BA/BS or equivalent years of experience (AS with 2+ years of exp or HS/GED with 4+ years of experience)Required Experience: 0+ years of relevant experience with BA/BSRequired Technical Skills: Intermediate skills in the Microsoft Office SuiteSecurity Clearance Level: Public Trust, Secret, or Top Secret, dependent on contract. When necessary, interim clearance is required to onboardRequired Skills and Abilities: Highly organized, analytical, and logical. Quick learner who can develop creative solutions to audience needsLocation: Hybrid in Bossier City, LA or New Orleans, LA. Louisiana residency requiredPreferred: Bachelor's degree in English or Technical WritingGDIT IS YOUR PLACE:
401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays