The Technical Division Head for Shariah General Insurance will be reporting to Operational Director of PT Asuransi Chubb Syariah Indonesia and will  lead and oversee the underwriting, claims & retakaful, and policy preparation functions across various lines of business, including Individual Personal Lines (IPL), Accident & Health (A&H), and Property & Casualty (P&C). This role is pivotal in ensuring compliance with Shariah principles while driving operational excellence and strategic growth through effective management of independent distribution partners, brokers, banks, and multi-finance businesses.

Duties and Responsibilities :

Underwriting Management:

Oversee the underwriting process for IPL, A&H, and P&C lines of business. Develop and implement underwriting guidelines and policies in alignment with Shariah principles. Monitor underwriting performance metrics and adjust strategies to optimize profitability and risk management.

Claims & Retakaful Oversight :

Lead the claims management process, ensuring timely and fair settlement of claims in accordance with Shariah principles. Establish and maintain claims handling procedures and retakaful agreements that support operational efficiency. Analyze claims data to identify trends, mitigate risks, and enhance claims processing

Policy Preparation Services :

Supervise the policy preparation team to ensure accuracy and compliance with regulatory and Shariah standards. Collaborate with product development teams to create innovative insurance products that meet market needs.

Stakeholder Engagement :

Build and maintain strong relationships with independent distribution partners, brokers, banks, and multi-finance businesses. Act as a key point of contact for external stakeholders regarding technical insurance matters.

Team Leadership :

Mentor and develop team members to enhance their skills and performance. Foster a culture of continuous improvement and professional development within the technical division.

 

Requirement :

Bachelor’s degree in Insurance, Finance, Business Administration, or a related field. Professional certification as an AAAIK holder from AAMAI is preferred. Proven track record in managing technical insurance functions. Minimum of 3 years of experience in a managerial role within the insurance industry, with a focus on underwriting, claims management, or retakaful. In-depth knowledge of Shariah-compliant insurance products and principles. Strong analytical skills with the ability to interpret complex data and make informed decisions. Proficiency in underwriting software, claims management systems, and retakaful processes. Excellent leadership and team management abilities. Strong communication and interpersonal skills to effectively engage with internal and external stakeholders. Problem-solving mindset with a focus on customer service excellence.