Location: Parramatta, Adelaide, Brisbane, Canberra, Lismore, Sydney, Brisbane, Melbourne or Perth
Type: Permanent, full time
Hybrid role, Happy to talk flexible working
The opportunity
We’re currently looking for a highly skilled and motivated Technical Dispute Officer to lead high-quality complaint resolution, regulatory compliance, and strategic initiatives across our general insurance operations. This is a pivotal role for someone ready to influence at a department level - bringing deep technical expertise, leadership capability, and a passion for developing others.
Your new role
Drive the Customer Relations strategy by shaping policy, process, and compliance initiatives aligned with regulatory standards.
Lead the consistent application of complaint handling frameworks, ensuring communication templates reflect current industry and regulatory changes.
Act as a technical advisor and subject matter expert for IDR and EDR teams, supporting continuous improvement, training, and the Learning & Development framework.
Conduct portfolio reviews, identify potential systemic issues, and lead resolution strategies to ensure regulatory compliance and best practice outcomes.
Influence department-wide excellence by cultivating strong internal and external stakeholder relationships and staying ahead of industry trends.
Coach, mentor, and guide team members - supporting capability uplift, and fostering a collaborative, customer-focused culture.
Contribute to building and maintaining a positive, collaborative and accountable team culture.
Lead and contribute to special projects that enhance operational effectiveness and customer experience.
About you
Extensive experience in general insurance, with a strong background in dispute resolution, complaints handling, and regulatory compliance.
Proven ability to influence across departments and senior stakeholders, with a strategic mindset and collaborative approach.
Demonstrated leadership and mentoring capability, with a passion for developing others and sharing knowledge.
Strong analytical and problem-solving skills, with high attention to detail and a proactive approach to identifying and resolving issues.
Proficient in front-line risk management and comprehensive knowledge of ASIC RG271, the General Insurance Code of Practice and the Insurance Contracts Act 1984.
Experienced in training, development, and compliance, with excellent communication and presentation skills including preparation and delivery of technical updates and learnings.
About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Life Leave, supporting the life events we all experience, leaving your annual leave for rest
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
Voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
A range of discounts on insurance products, car hire, hotels, goods and services
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
Family Friendly Workplace accredited employer since 2021
APPLY NOW and let’s make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com
Skills:
Analytical Thinking, Business Process Improvements, Communication, Complaint Management, Conflict Resolution, Critical Thinking, Financial Products, Insurance Regulations, Intentional collaboration, Managing performance, Problem Solving, Quality Assurance (QA), Regulatory Compliance, Risk Management, Stakeholder ManagementApplication Close Date: 14/09/2025 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.