We're enhancing the way we live and work by intelligently connecting energy systems, buildings and industries!!
Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions. 

• Technical Sales Support - Identifying new business segments and customers for conversion to SIEMENS for IoT business & maximizing the market share for IoT. Plan for customer engagements, maintaining interaction with all customer segments, carrying out spec-in activity for IoT specifically. Collaborate with lead vertical sales team where our traditional portfolio is being sold to spec in IoT. Focus on IoT promotion.• Market Intelligence - Competitor product analysis and preparing comparative charts, battle cards and fighting guides. Find new smaller competitors in the IoT space, analyse their solutions and prepare comparison guides. Prepare feature inputs for feedback into our development roadmap.• Lead follow up and prioritization: Follow-up and categorization of leads from fairs, webinars in sales systems like salesforce and finding the right solution for the customer and connect with sales team.• Qualification Updates: Continuously assess and update lead qualification status based on the progression of interactions. Determine when a lead is ready to move further down the sales funnel or when it's appropriate to disqualify a lead.• Onboarding and Training: Guide new customers through the SI EA IoT applications, helping them set up and configure the software to meet their specific needs and objectives and provide a clear understanding of how to use the SaaS product effectively.• Relationship Building: Establish strong relationships with customers, acting as their primary point of contact for any questions, issues, or assistance they require.• Proactive Outreach: Initiate regular check-ins and proactive communication to ensure customers are satisfied, address any concerns, and identify upselling or cross-selling opportunities.• Renewals and Upsells: Collaborate with sales teams to identify opportunities for upselling additional features or services and to secure contract renewals.• Data Analysis: Analyze customer usage and performance data to identify trends, potential risks, and opportunities for improvement. Use data-driven insights to guide customer strategies.• Customer Feedback and Follow-up Channels: Utilize various communication channels, including phone calls, emails, social media messages, and video conferencing, to maintain regular and meaningful contact with the leads. Collect and relay customer feedback to internal teams, contributing to product improvements and enhancements based on real-world usage.• Customer Health Monitoring: Develop and maintain a customer health score based on various performance metrics to assess customer satisfaction and risk.• Customer Success Plans: Collaborate with customers and sales to create and execute success plans that align with their business objectives.
 
Who are we looking for: 
• Bachelor’s degree in electrical engineering, mechanical engineering, IT, informatics, or related field• 5-7 years’ experience in technical sales promotion roles in MV Distribution and automation, IoT knowledge • Desired: Experience in customer success management, sales, project management, partner management or like effectively interact with customers, cross-functional teams, and stakeholders.• Excellent communication, problem-solving, and relationship-building skills • Good understanding of customer's business needs and effectively management customer expectations• Knowledge of energy distribution systems, including power generation, transmission, and distribution (MV/LV/Transformer)• Preferred knowledge of project management, sales, BI tools.• Proficiency in IoT technologies, cloud technology, protocols, and communication standards, routing, wireless communications (e.g., MQTT, Modbus TCP/IP, IEC61850,) • Understanding of cybersecurity principles and best practices for securing IoT networks and devices.• Familiarity with energy distribution regulations, standards, and industry best practices (e.g., IEC 61850, IEEE standards).• You have intercultural experience and sensitivity.• Fluent spoken and written English are mandatory. Further languages are an advantage.
This role is based in Chennai, where you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come.
Make your mark in our exciting world of Siemens
We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow.
Find out more about Smart Infrastructure at: https://new.siemens.com/global/en/company/topic-areas/smart-infrastructure.html and about Siemens careers at: www.siemens.com/careers