Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 70 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For more information about Solenis, please visit www.solenis.com

About The Role

The role of Technical Customer Service Team Lead involves overseeing a team of technical customer service admins, providing guidance, support, and training, and ensuring that customer inquiries and issues are addressed efficiently and effectively. The overall purpose of this role is to enhance the customer experience, drive customer satisfaction, and contribute to the company's overall success by maintaining high standards of service delivery and team performance.

Key Responsibilities:

Lead a team of technical customer service admins/planners, providing guidance, support, and direction to ensure the team's success.Manage budget, merits and salaries.Foster a positive team environment, promoting teamwork, morale, and a customer-centric culture.Coach, mentor, and develop team members, offering constructive feedback, professional development opportunities, and training programs to enhance skills and performance.Serve as a point of contact for escalated internal or customer inquiries and complex issues, facilitating resolutions and ensuring customer satisfaction.Monitor team performance metrics, conduct regular performance evaluations, and provide feedback to team members.Prepare and analyze reports on departmental performance metrics, presenting findings and recommendations to upper management.Knowledge:Leadership skills: Ability to inspire, motivate, and lead a team towards common goals.Effective decision-making and problem-solving skills to guide the team through challenges.Communication skills: clear communication to convey instructions, expectations, and feedback to team members.Active listening skills to understand team members' concerns and address them appropriately.Strong organizational abilities to coordinate tasks, manage priorities, and meet deadlines efficiently.· Ability to delegate tasks effectively and leverage team members' strengths to achieve objectives.· Prioritization skills to allocate resources and focus on tasks that contribute most to team goals.Ability to resolve conflicts and disagreements among team members in a fair and diplomatic manner.Emotional Intelligence: empathy and understanding of team members' perspectives, feelings, and needs.

Experience:

Leadership skills: Ability to inspire, motivate, and lead a team towards common goals.Fluent in French and English.Minimum total work experience of 3 years preferred in people leader role.Manages order or complaint / credit management in a specific division, country, or set of customers.Experienced at effectively handling conflict situations.Acts as a team leader coordinating the work of others but not a formal supervisor.Suggests improvements to existing processes and solutions.Identifies and solves problems, which may be brought from other functions, and is consulted from TCS admins/ TCS Planner when problems arise with little or no precedent.Is the contact point with the supervisor for escalation or for cascading information to the team.Supports in the workload balance.Applies knowledge of business and the marketplace to advance the organization's goals.Capable to manage a small project.Advanced computer skills and SAP / ERP knowledge.Education: University degree preferred.

Benefits:

Meal VouchersLife InsurancePrivate Medical CareHoliday AllowanceChristmas and Easter BonusExtra vacation days (Birthdays and 1 additional day added every year of employment)Annual Bonus (Target based)

Why Join Us?

At Solenis, you will be part of a dynamic, international team, working on innovative solutions that shape the professional cleaning and hygiene industry. We offer exciting career growth opportunities in a global organization that values innovation, sustainability, and collaboration. We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

At Solenis our greatest asset are our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.