Diversey - Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 70 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For more information about Solenis, please visit www.solenis.com

Technical customer service planner creates service orders, plans, schedules and coordinates field service operations at customer sites. The overall purpose of this role is to enhance the customer experience, drive customer satisfaction, and contribute to the company's overall success by ensuring smooth and effective service planning and maintaining high standards of service delivery
 
Key accountabilities:

Planning and dispatching emergency services in Salesforce Service cloud.Manual planning and dispatching for same day services.Massload of equipment records.Creating service orders in SAP from installations request forms or SmartStart toolPlanning and dispatching installations in Salesforce service cloud.Creating service orders in SAP from scheduled maintenance matrix provided by countries.Planning and dispatching maintenance services in Salesforce service cloudCommunication with country TCS business partnerCommunication with local teams and contact persons for planning activities, eg techniciansProviding agreed service level reportsRefeeding service information to agreed customer portals

 
Experience:

Fluent in English and Country language required (depending on the country), with strong written and verbal communication skillsIntermediate computer Skills with accurate keyboarding skills. Experienced in using MS Word, Excel, Internet applications including email, ERP systems (SAP/Salesforce)Has developed specialized skills or is multi-skilled in own work areaGood written and spoken English

Benefits 

Meal Vouchers (30 ron per each working day)  

Life Insurance  

Private Medical Care  

Holiday Allowance  

Christmas and Easter Bonus  

Extra vacation days (Birthdays and 1 additional day added every year of employment)  

Annual Bonus (Target based)  
 

Why Join Us? 
 
At Diversey, you will be part of a dynamic, international team, working on innovative solutions that shape the professional cleaning and hygiene industry. We offer exciting career growth opportunities in a global organization that values innovation, sustainability, and collaboration. 
 
We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you. 
 
At Solenis our greatest asset are our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.