Come join Amazon Key to help transform the delivery experience for customers with unprecedented quality, efficiency and scale. Our team is actively seeking motivated and multi-talented individuals who are customer obsessed and strive to improve the experience of Amazon's customers. We are inventing the next-generation smart delivery operation with innovative technologies in IoT (Internet-of-Things). We develop technology-based solutions matching customer needs and delivery capacity with precision and efficiency, and expanding and transforming delivery experience with exceptional quality, productivity and scale.

Key job responsibilities
• Lead and motivate a team of customer service representatives to deliver exceptional service and achieve performance targets
• Provide ongoing coaching, training, and feedback to team members to enhance their skills and capabilities
• Oversee daily operations of the customer service department, including managing inbound inquiries and resolving customer issues
• Handle escalated customer inquiries or complaints with professionalism and empathy, seeking resolution to ensure customer satisfaction
• Develop and implement strategies to improve efficiency, productivity, and customer satisfaction levels
• Analyze customer feedback and data to identify trends, opportunities, and areas for improvement
• Conduct regular audits of customer interactions and provide feedback for improvement
• Collaborate with other departments, such as Sales, Install Ops., Marketing, and Product Development, to ensure alignment and coordination in delivering a seamless customer experience
• Maintain accurate records of customer interactions, transactions, and inquiries using our CRM system
• Monitor and analyze key performance indicators (KPIs) to ensure service level agreements (SLAs) are met