OPENTEXT - THE INFORMATION MANAGEMENT COMPANY 

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. 

AI-First. Future-Driven. Human-Centered. 

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. 

YOUR IMPACT  

Your focus is on delivering white glove application run service that meets SLA and ensures excellent customer experience considering budgetary frame.  

Your daily activities include technical delivery for multiple, assigned customers across Europe, Middle East and Africa (EMEA). Leveraging your experience, you help developing new services as well as the respective go to market assets. 

WHAT THE ROLE OFFERS  

You will be part of a highly motivated European Managed Service Team of IT operation experts 

Ability to independently identify problem areas and optimization capabilities and take over responsibility to develop suitable solutions 

Working with prestigious Global Customers across industries 

Responsible to support our customers to smoothly run their OpenText solutions 

Helping our customers in everyday software use, analyzing incidents and solving problems, performing health checks as well as  optimizing solution operations and solution performance.  

WHAT YOU NEED TO SUCCEED  

A successfully completed technical university degree, preferably in the field of computer science or comparable long-term business experience with IT Technology 

At least 3 years of relevant professional experience in technical support and/or consulting for OpenText applications 

Good knowledge of server systems (Windows and Linux) and databases (Oracle, SQL Server) 

Basic knowledge of web application servers (IIS, Tomcat), in the use of programming languages and in the implementation of tool development 

Basic Knowledge of AI- & cloud-technologies, dockerization, Kubernetes would be an advantage 

Programming experience (C/C++, Perl and/or Java), packaging (GIT) in the operational environment (ITIL) would be an advantage 

Fluent German and English business language, both written and spoken 

ONE LAST THING:    

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.   

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. 

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. 

Roles requiring a significant amount of trust may require criminal history verification. Please ask your Talent Acquisition Advisor for more information if you have any questions. 

OpenText does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract and a signed search assignment between Open Text and the recruitment agency or party requesting payment of a fee.