Job Summary:

Develops, implements, enhances and administers quality management programs for assigned functional area or business. Ensures adherence to international standards, regulatory requirements, internal audit requirements and defined policies and procedures.

Primary Responsibilities

· Competent management of technical customer complaints and failure analysis requests.

· Prompt support of customers in case of errors (containment actions).

· Initiate internal corrective actions.

· Initiate product and service improvements with external service providers (suppliers).

Main tasks and responsibilities

· Immediate management of customer complaints.

· Approval and comprehensive management of related product returns and credit notes.

· Pre-qualification of failure analysis (FA) requests based on received information, history check and technical knowledge.

· Request of technical product failure analyses and corrective actions as well as failure-sample. returns to the respective product manufacturer.

· Monitoring of customer deadlines and fulfillment of customer corrective actions.

· Extended support of special accounts, e.g. Automotive customers, Corporate Accounts etc.

· Thorough check of error reports. Including of additional technical experts (e.g. FAE), technical marketing and QM if necessary.

Additional tasks

· Stand in for co-workers.

· Preparation of analyses and reports, special projects and administrational tasks on request.

· Participation in supplier and customer meetings.

· Taking over special tasks.

· Adherence of all applicable work, health & safety regulations.

· Realization of internal complaint process trainings.

· Evaluation of collected complaints data and constant process improvement.

Professional skills

· Technical vocational education and/or knowledge of electronic components and systems and basic commercial know-how.

· Professional experience in Customer Service and/or electronic manufacturing or similar.

· Competent partner in terms of commercial product returns and credit notes.

· Proficient in working with the required SAP modules and other required software.

· Good knowledge of MS Outlook, Excel, Word and PowerPoint.

· Fluent in both written and spoken English. German would be beneficial.

· Knowledge of failure analysis and failure prevention methods (8D, 5Y, Ishikawa, Poka-Yoke…).

personal

· Focused on customer satisfaction, dedicated, open, helpful and reliable.

· Stress-tolerant, balanced and experienced in dealing with sales, customers and suppliers.

· Assertive in chasing deadlines and corrective actions.

· Pleasure working in a competent, changing and competitive environment.

· Eager to learn and ongoing qualification. Willing to do occasional business trips

#LI-AVNET

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – hrnow@avnet.com, Asia applicants - hrnow.asia@avnet.com, EMEA applicants - hrnow.EMEA@avnet.eu. 

Job Applicant EMEA Imprints