Identifies prioritizes and coordinates solving of demanding and/or business critical problems and communicates them to key stakeholders. Initiates and manages product, care and process improvement projects. Drivers need changes in own technology area. Support areas by participating in emergencies and 24/7 duty. Is responsible for sharing knowledge in own technology area. Influences relevant functions (e.g. L3 Technical Support, product management and R&D).
 

You have:

Deep knowledge of VoIP/IMS networks and functionality of associated products such as NTAS, oTAS, OMSS, oMGW, NEF, ZTS etc. Familiar with Core network interfaces and signaling Familiar with HP, ATCA, Sun Solaris hardware and with Operating system of LINUX, Sun Solaris IP networks knowledge Should be familiar with all troubleshooting tools Provide follow-up & proper co-ordination with L3 Technical support teams Willingness to travel and experience customer networks Shell & pearl Script with Linux and Unix Certification

It would be nice if you also had:

Good in-depth knowledge in the basic call flows of 2G/3G/4G Good Communication and Presentation Skills to handle global customers Ready to work in NAM Business Hours (8 PM IST to 4:30 AM IST) Fast learner, long term player, Positive attitude with 5-10 Year of relevant experience HP/ATCA Hardware hands-on and troubleshooting / software Upgrade/Update with Testing of Software releases, change deliveries Network and Solution troubleshooting, excellent support in Core Related Parameters, features and their impacts Network element upgrade and Method of Procedure (MOP) validation and test Technical end to end support into customer networks Participate in 24/7 emergency on-call support Provide proactive maintenance service, support and delivery Support change management service delivery Organize and participate in pilot and roll-out upgrades and patch installations New technology support and Service deployment with excellent IP and Unix support
Ensure quality & customer Service Level Agreements (SLA) are met Consult with customers regarding optimization, planning, feature activations, and other improvements Knowledge on Sales Force tool/NetAct will be an added advantage Support required on customer specific time zones and maintenance hours