Core job responsibilities:
• Provide superior customer service, through applying effective communication skills in order
to build loyalty while proactively managing and resolving high-stress situations
• Delight our customers by providing support including training, TOR Troubleshooting, and
following-up, and closing calls as per Abbott Diagnostics quality system including
immunology and bio-chemistry system.
• Partner cross-functionally and internally while maintaining positive relationships and ensure
issues are resolved efficiently and satisfactorily while exceeding customer needs
• Successfully achieve the established business metrics including service sales, cost of service
and key performance indicators for assigned customers/accounts
• Champion utilization of remote support tools to proactively improve instrument up time
• Proactively improve expertise through continuous learning and certifications
• Supporting Commercial Team in Technical queries customer’s discussion and in

Conferences and Technical seminars.

Supervisory/Management Responsibilities
Direct Reports No
Indirect Reports NO

Comments: Must be able to influence other areas to achieve business goals
Education and experience: Master’s degree or equivalent in Science(Microbiology/Biochemistry)
relevant experience required. Practical experience of interfacing with customers preferred.
Additional Skills: Trouble shooting/problem solving, ability to succeed in team situations and excel
independently, computer skills (Word, Excel, Power Point, Internet, Remote Computing i.e VPN,
remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal
skills.
Language: Basic English skills are preferred (written and oral). Proficiency in local language
required.