Core job responsibilities: • Provide superior customer service, through applying effective communication skills in order to build loyalty while proactively managing and resolving high-stress situations • Delight our customers by providing support including training, TOR Troubleshooting, and following-up, and closing calls as per Abbott Diagnostics quality system including immunology and bio-chemistry system. • Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs • Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts • Champion utilization of remote support tools to proactively improve instrument up time • Proactively improve expertise through continuous learning and certifications • Supporting Commercial Team in Technical queries customer’s discussion and in Conferences and Technical seminars. Supervisory/Management Responsibilities Direct Reports No Indirect Reports NO Comments: Must be able to influence other areas to achieve business goals Education and experience: Master’s degree or equivalent in Science(Microbiology/Biochemistry) relevant experience required. Practical experience of interfacing with customers preferred. Additional Skills: Trouble shooting/problem solving, ability to succeed in team situations and excel independently, computer skills (Word, Excel, Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal skills. Language: Basic English skills are preferred (written and oral). Proficiency in local language required. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com