Main Responsibilities: * The position serves as the primary contact for clarifying reagent report interpretation and troubleshooting; providing reagent correlation and application; as well as technical education for customers before and after instrument installation. It also provides support to the sales and service team for business growth. The main job responsibility will be: + Deliver Customer Operator training in Abbott facilities or on-site + Perform new instrument and assay implementations through to Test of Record + On-site assay investigation, troubleshooting and operator training and coaching Skills & Experience Required:* + Bachelor degree in medical technology, biological science or medical related is preferred + Proven track record in a Diagnostic laboratory or similar position, supported by management and customer references preferred or Graduate entry program. + Successful engagement with customers, specifically lab staff. + Technical Assay and system expert for product line responsibility + Highly developed communication skills and ability to demonstrate empathy and engagement with customers + Ability to identify and drive resolution of issues + Strong experience in use of analytical tools and software + Knowledge of laboratory accreditation requirements is a plus. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com