Responsibilities:Develop digital products across Digital, web, and mobile web platforms.Lead implementation of conversational AI solutions, including designing engaging conversational flows, intents, and entities.Architect multi-turn dialogues and manage contexts to ensure natural, human-like conversations.Collaborate with cross-functional teams, including product managers, data scientists, and other engineers, to define requirements and integrate AI solutions seamlessly.Continuously research and evaluate emerging AI technologies and trends to drive innovation and recommend state-of-the-art solutions.Provide application support and manage migrations.Work on a balanced product team to define, design, develop, and deploy front-end client development frameworks like React, GraphQL, Adobe Experience Manager, Salesforce and DialogFlow. Document conversation flows, ML training data, fine-tuning processes, and design guidelines.Solid understanding of chatbot architecture (NLU, dialogue management, response generation).Experience with deep learning/NLP frameworks (TensorFlow, PyTorch, Hugging Face, spaCy).Familiarity with cloud platforms (GCP preferred, AWS/Azure a plus).Knowledge of contact centre AI and integrations with telephony platforms (Genesys, Avaya, Twilio) is advantageous.