Locations:
Hyderabad, India; DLF Cyber Park, Sector 20 (739615) Link Road Malad (West), Mumbai Zone 1, Gift Sez; Chennai, India About UsAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Global Business ServicesGlobal Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process OverviewTechnology Infrastructure, part of the Global Technology & Operations organization, consists of more than 6,600 employees worldwide. With a presence in more than 35 countries, TI designs, builds, and operates end-to-end technology infrastructure solutions and manages critical systems and platforms across the bank. TI delivers industry-leading infrastructure products and services to the companys employees, customers, and clients around the world.
The ideal candidate will have a strong technical foundation in various mainframe technologies, along with excellent problem-solving and analytical skills. This role involves proactive monitoring, issue resolution, performance tuning, and close collaboration with development and infrastructure teams to ensure high availability and reliability of critical applications.
Responsibilities Provide L2/L3 production support for complex mainframe-based applications ensuring high availability and minimal downtime. Monitor, troubleshoot, and resolve production incidents. Perform basic issue analysis and coordinate with development teams; provide user communication. Maintain production support documentation, job flow diagrams, and runbooks. Ensure compliance with ITIL processes, change management policies, and SLAs. Participate in weekend/after-hours deployments and on-call rotation as needed. Good communication and team collaboration, willingness to learn and adapt. Willing to work in rotational shifts - weekend on-call. Requirements Education: B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization) Certifications: Not Mandatory Experience range: 3 years Foundational Skills At least 3 years of hands-on experience in managing large scale mainframe environment. Strong technical skills COBOL, JCL, CA7, IMS/DB2 Industry experience preferably in banking with support background and related high-pressure environment; other industry experience will also be considered. Good knowledge of ITSM and experience in production support, Incident management, problem management. Desired Skills Ability to multi-task and adapt quickly to changes in priorities. Excellent spoken and written English and clear oral communication skills. Work Timings 9:30 IST 18:30 IST / 12:30 IST 21:30 IST Job Location Hyderabad, Chennai, Mumbai, Gurugram, GIFT Learn more about this role