About Job CTC Undisclosed Job Location Chennai ,Hyderabad/ Secunderabad Experience 3 - 5 yrs Description Technical Analyst - GBS IND

Location: Hyderabad, India

: About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow, and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

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This job is responsible for performing commoditized activities which may include monitoring, managing events, servicing requests, and engineering. Key responsibilities may include assisting with network, systems, applications, access requests, and production support or security engineering.

Responsibilities Incident tracking and resolutions Triage incidents, take complete ownership & accountability to ensure restoral of service/issue/failure Analyze batch flow, identify issues, fix the same and ensure proper batch completion. Drive closure of incidents & problems meeting defined SLA. Contribute in building the knowledge base for the team where ever required. Proactive root cause analysis and problem management skills. Provide regular communication to all the stakeholders. Flexible to support on weekends/holidays as and when required on rotation. Strive towards process improvement and automation. Education

B.E/B.Tech/B.Sc/B.C.A/M.C.A

Certifications

If Any

Experience Range

3 to 5 years

Required Skills Strong Production support background with exposure to Level two production support tasks. Experience working with Oracle/ PL SQL, Unix/Linux, Autosys, JIL script, windows/networking basics. Knowledge in Informatica/Micro strategy would be preferred. Understanding of Incident, Problem, Change management. Good analytical and reasoning skills. Excellent communication & interpersonal and relationship development skills. Overall experience of 3 to 5 years. Exposure to working in Global team. Desired Skills Dotnet understanding. Work Timings

7:30 AM to 4:30 PM IST / 11:30 AM to 8:30 PM IST / 12:30 PM to 9:30 PM IST (Rotational)

Weekend Support

Rotational

Job Location

Hyderabad/Chennai.

Learn more about this role.