Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

The Compliance team of ERF APS provides end-to-end technology solutions for applications supporting the Global Financial Crime, Global Compliance, Operational Risk and Trade Surveillance .

The team is engaged in over 100+ applications for Production Support & related activities. GBAMT’s type of work and services include architecture, design, development, change management, implementation and support using a wide range of technologies. The APS India team provides extensive support of these applications by adapting the ITIL processes.

Job Description

The Production Services Specialist is responsible for ensuring availability and reliability of assigned production applications within a line of business (LOBs) of Compliance (Sanctions and AML). To perform this function, the resource will have to perform daily tasks assigned by the Production Support Lead. These tasks are aligned to the key services outlined within the Global Support Services Service Catalog:

MonitoringIncident ManagementRequest ManagementDisaster Recovery / Application Recovery Certification ExerciseMetrics ReportingApplication Capacity Management

Responsibilities

User and batch job issue resolution, Manage highly critical applications - support BAU and ensure no business impactCreating support documentation and updating existing documentationInitiate the incident management process & lead triage when BAU is impactedProvide regular communication & generate reports to all the stake holdersInvestigation of root cause analysis and irreversible corrective actionIdentify risk and drive remediations – ensure any day audit ready situation for the teamWill work closely with Business Partners and Development teamHands on support of the applicationsDisaster recovery test coordination, preparation and executionMonitoring of daily batch processingTimely adherence to all deliverablesMentor / guide team members on issues/queries and other deliverablesPerform Capacity Management for applications in scope

Requirements

Education Degree from a reputed universityCertifications If Any: Informatica, OracleExperience Range: 2 - 5 years

Foundational skills:

Unix / Shell ScriptingOracle/SQL ServerInformaticaAutosysITRS/SPLUNK/Dynatrace

Desired skills:

Knowledge on Incident Management (ITSM Remedy, MyITSM)ITIL Process KnowledgeExcellent verbal and written communicationWilling to be flexible sometimes with providing stand-by out of hours support on rotational basis for production system (as needed)Good understanding of financial/banking industryCreative and strong problem solving skillsExcellent written and verbal communications skillsAbility to operate in high-pressure situationsResults oriented, and must be able to effectively interact with Senior Management and Business PartnersSelf-driven.

Work Timings

Shift 1: 7:30 AM to 4:30 PMShift 2: 11:30 AM to 8:30 PMRotational weekend shifts.

Job Location: Chennai