Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
The Service Asset & Configuration Management analyst will be accountable for operational management of the Service Asset and Configuration Management (SACM) Process; plan and coordinate process activities; monitor, analyze and report on process performance; identifying opportunities and making improvements to the SACM process; planning and managing support of SACM Tools; coordinating interfaces between SACM and other ITSM Processes; performing Configuration audits; analyzing and defining the structure of the configuration management system: support activities for the corporate SACM tools architecture; experience in data analysis of large amounts of data.

Support the standup, configuration, and implementation of ServiceNow's ITSM, ITOM, modules.Create and maintain Forms, Reports, Views, Workflows, Groups and RolesCreate and configure tool integrations with ServiceNow (Netcool, Kafka, etc)Assist with design, creation and cataloging of business process flows.Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs.Oversee the integration of information into the CMDB from ServiceNow Discovery and APIs, ensuring accuracy and consistency.Utilize your experience in creating APIs to establish seamless communication between ServiceNow and other systems.Design and implement robust APIs that contribute to efficient data exchange.Required QualificationsExpert knowledge of ServiceNow CMDB, ITSM applications with at least 5+ years of hands on experience.1 year experience working as a ServiceNow Developer1 year experience working in the Discovery module of ServiceNowProficiency with API development (SOAP OR REST)Proficient in core tables, Glide, scripting, UI actions, scheduled jobs, business rules, client scripts, data imports, custom apps, and development methodologiesExpertise in ServiceNow development, JavaScript, Angular JS or React JSProficiency in ServiceNow Flow Designer.

Desired Qualifications

Strong written and verbal communication skills.Experience with complex and global projects.Very strong analytical skills.ITIL Foundations certified or higher preferred.B.S. in Computer Science or similar

Shift:

1st shift (United States of America)

Hours Per Week: 

40