As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

We are seeking a seasoned technical expert to join our team as a Senior Technical Support Engineer, taking on a principal role within our organization. This position requires a minimum of 5 years of experience in a Technical Analyst or Support role.

The ideal candidate will possess extensive knowledge of various software features and the ability to handle complex case types with expertise. They will play a crucial role in guiding the team and influencing both organizational and technological strategies.