This is an extraordinary opportunity for an individual with the experience and enthusiasm to help develop the next generation of Oracle NetSuite Consultants and have a direct impact on the practice.  As a key member in the Oracle NetSuite Global Business Unit (GBU) Enablement organization, this position is primarily responsible for our enablement programs in the Manila Global Delivery Center (GDC).  Customer Success Enablement supports newly hired and, experienced Consultants, Project Managers, Client Management, Technical Account Managers, Trainers and other Customer Success/Professional Services employees and NetSuite Partners. This role is central to acclimating new hires to the NetSuite environment and product, supporting the continuing enablement of experienced employees on the NetSuite application, and teaching our customer engagement methodology and business processes. 

As a member of the Oracle NetSuite Global Business Unit (GBU), this position is responsible for facilitating learning initiatives for our Customer Success organization including Customer Success/Professional Services employees, and Support organization. The Enablement Lead will help oversee their preparation for entry into the practice; including leading the training and development for a team of university graduates participating in our Global Associate Consulting Program, activities, experienced employees.  Such activities include conducting workshops, managing instructor -led trainings and guiding them through structured learning activities defined within the various enablement programs.

Additionally, you will be in a unique position to contribute to the growth and development of overall Customer Success Enablement programs. You will be responsible for assisting in the ongoing development of enablement training and associated materials; including working with other departments to augment existing materials provided by them. Additional activities include administering feedback sessions, revising or developing content based on participant feedback and new program initiatives, partnering with team members to ensure a consistent experience globally across all offices, and providing support as requested for overall Enablement operations.