**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. The Client Innovation Center Zagreb in Croatia is one of the strategic IBM Centers for global delivery of Technology Support Services to clients worldwide. Our teams deliver extraordinary client experience and ensure that client businesses are moving forward by combining skills and our best technical solutions with client needs. The center is located in the City Plaza complex, reachable easily by public transportation and offering a variety of content including cafes, restaurants, shops as well as a fitness center and kindergarten. **Your role and responsibilities** This role participates in remote technical support of IBM hardware and software products and/or systems and may include the following: Provide remote troubleshooting and analysis assistance for installation (or reinstallation), usage and configuration questions. Provide answers for general usage and operation questions. Provide problem determination / problem source Identification. Review diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces and dumps). Identify known defects and fixes to resolve problems. Provide assistance on supported product known defects for which available corrective service information and program fixes are available. Identify suspected defects and engage development teams to assist in resolution. Provide assistance with questions regarding product documentation related to the supported products. Interpret online manuals regarding IBM code and application interfaces. Collaborate with other support centers and business units to provide seamless problem resolution. Demonstrate proficiency in the hardware and software platform supported by maintaining applicable technical certifications. Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. Demonstrate excellent oral and written communication skills. Position may require industry certification and skills training requirements. **Required technical and professional expertise** * Client focused * Fluency in German and English - both verbal and written * Good Communication and Team Working Skills * Ability to coordinate multiple tasks, flexible and productive working style * Self motivated and driven individual * Strong rigor and autonomy **Preferred technical and professional experience** * Previous client handling/facing experience is an advantage * Previous call center experience is an advantage * IT background / interest in IT area is an advantage IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.