**Job Description** **Where you’ll work: Hungary** **Customer Care and Success at GoTo:** At GoTo, we're passionate about making IT easy for everyone. We deliver solutions that enable secure connections, collaboration, and flexibility, empowering people to live their best lives at work and beyond. Our basic mantra is to simplify to automate and automate to simplify, and we work together to achieve this goal every day. As a member of our customer care team, you'll play a crucial role in helping us achieve our mission by delivering exceptional service and support to our customers. **Your Day to Day** **As a Technical Account Manager – MDM, German speaking you would be working on:** + Efficient Support --- You will monitor customer and escalation case queues to ensure efficient customer demand resolution and further escalation + Continuous Learning --- You will follow MDM related markets and verify and test new functionalities to foresee possible customer challenges using our products + Trends --- You will be accountable for identifying customer behavior trends and drivers, for product management and engineering to improve MDM customer experience **What We’re Looking For** **As a Technical Account Manager - MDM, German speaking, your background will look like:** + Technical Proficiency: A solid understanding of mobile devices and all operating software. This includes the ability to troubleshoot and resolve complex technical issues. + Problem-Solving Skills: The ability to diagnose issues, think critically, and provide effective solutions is crucial. This often involves creative thinking and anticipating potential problems. + Customer Service and Communication: Exceptional communication skills are necessary to explain technical information clearly to German speaking customers with varying levels of technical knowledge. Patience, empathy, and the ability to manage customer expectations are also important. + Organizational Skills: Being well-organized helps in managing time and resources effectively. This includes tracking and managing information systems and networks. Proven ability to prioritize and multi-task in a fast-paced environment. + Self-management: Capacity to work independently, manage one’s own tasks, and assume responsibility for one’s own actions. It entails controlling one’s emotions, feelings, and behaviors in the workplace and determining a course of action based on established guidelines. **What** **GoTo** **offers:** + Full remote work option within Hungary and on-demand seat in our Astoria office + Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs + Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days + Tuition and reading reimbursement programs to support your continuous learning and professional growth + Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching + Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact. You’ll be working towards a shared goal with an open-minded and cohesive team greater than the sum of its parts. At GoTo, we’re passionate about growing a diverse and inclusive work ecosystem because unique takes make us a stronger company, and Stronger Together. We’re committed to creating an inclusive space for everyone, no matter what. That’s how we’ll **Be Real** , **Think Big** , **Move Fast** , and **Keep Growing** along the way. At GoTo, we’re bold enough to imagine a world of work without limits—where curiosity and AI-driven innovation fuel our constant growth. As the leader in cloud communications and IT, we solve real-world challenges through practical, cutting-edge solutions and an unwavering customer-first mindset. Our culture is rooted in inclusion, ownership, and transparency, fueling an environment where every voice contributes to both personal and collective achievement. Here, collaboration sparks bold ideas, and authenticity is celebrated—empowering you to adapt, evolve, and make a real impact. Join GoTo, and help shape the future of work while accelerating your own growth alongside exceptional people who are redefining what’s possible. GoTo, Inc. is committed to providing equal opportunity in employment to all employees and applicants for employment. No employee or applicant shall be discriminated against in the terms and conditions of employment on the basis of race, color, religious creed, gender, sex, pregnancy, religion, marital or domestic partner status, age, national origin, ancestry, physical or mental disability (including AIDS/HIV), medical condition, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, application for or denial of family and medical care leave and/or pregnancy disability leave, or any other basis protected by federal, state or local law or ordinance or regulation. GoTo, Inc. also prohibits discrimination based on the perception that anyone has one of these characteristics or is associated with a person who has or who is perceived as having any of those characteristics.