About the Job:
The Alps (Switzerland and Austrian) Technical Account Management team is looking for an experienced, enterprise-level engineer with a background in enterprise automation technologies to join us as a Technical Account Manager in Zurich or remotely in Switzerland.
In this role, you will work with a small set of enterprise customers to provide direct technical and architectural guidance for the Red Hat Ansible Automation Platform. Primary responsibilities include acting as a crucial liaison between the customer, the company, and organizations across Red Hat. Much of your focus will be on facilitating communication, coordination, and collaboration across different teams to ensure the successful implementation and optimization of Red Hat's multi-product solutions. This role requires a unique blend of technical expertise, communication skills, and strategic thinking to bridge gaps, align objectives, and drive positive outcomes for all stakeholders involved.
What You Will Do:
Support enterprise customers implementing Red Hat Ansible Automated Platform solutions
Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams
Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation
Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments
Specialize in Ansible Automation Platform, providing expertise on its implementation and use
Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams
Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage • Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
Provide strategic advice and guidance on current and future Red Hat products and solutions Manage customer cases, maintaining clear and concise documentation
Collaborate with engineering, R&D, product management, and technical support teams
Create and maintain technical documentation for issue resolution and knowledge sharing
Manage and grow customer relationships through attentive, relationship-based support
Visit customer sites as needed and ensure exceptional service experience
What You Will Bring
Experience in a technical support, software development or engineering, or quality assurance organization
Extensive technical knowledge of Red Hat Ansible Automated Platform and similar automation technologies, including Chef, Puppet, SaltStack, etc; broad knowledge of automation practices and principles
Experience with configuration management, application deployment, and infrastructure orchestration technologies
Experience with Enterprise Linux environments
Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support
Ability to convey complex information to customers clearly and concisely
Ability to manage multiple issues and projects
Bachelor's degree in a technology-related discipline is preferred
Experience working in DevOps environments preferred
Experience with container technologies such as Docker, Podman, and Kubernetes preferred Experience deploying applications in cloud environments and developing containerized applications a plus
Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts preferred
Native level Swiss German fluency and outstanding verbal and written communication skills
#LI-MR3
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
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