Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Be part of our international team, whether you are starting your career or looking for professional growth, apply today and join our award-winning Fortune 500® company!

An exciting new opportunity has arisen for a Technical Account Manager to join our international team in Cyprus to look after our clients in the region. The successful candidate will be responsible for fostering and maintaining strong client relationships, acting as a trusted advisor and technical expert. Proactively engage with clients to understand their business goals, technical requirements and help shape their pipeline. With deep knowledge of TSYS products and services, Technical Account Manager provides technical guidance, troubleshooting, and education on best practices.

Key responsibilities of the role are

Act as the primary technical contact for assigned clients, working closely with the Relationship Manager.

Develop and maintain strong relationships with assigned clients, acting as their trusted advisor and technical expert.

Gain insights into their strategic goals and long-term vision of the assigned clients.

Actively engage in discussions to help shape clients' product pipeline and roadmap by offering industry insights, best practices, and TSYS solution capabilities.

Collaborate with internal teams (e.g., delivery, product, sales) to address client requirements.

Advocate for the client within the organization to ensure that product improvements and enhancements align with their needs.

Identify opportunities to upsell or cross-sell additional products and services to maximize client value.

Preliminary discussions with the client to assist in clarifying business needs and establishing requirements prior to formal project initiation.

Act as an additional point of client contact to the Relationship Manager

Essential Qualifications and Skills:

Bachelor's Degree, preferably in Business, Computer Science or related area

Experience in a software development environment. Preferably software or IT background.

Account management experience in the Payment Systems industry would be a plus

Payment processing knowledge

Good networking and people skills with a proactive approach to relationships

Strategic thinker, able to operate at all levels of the organization

Must be a team player with excellent interpersonal and relationship skills

Extensive experience with MS Excel/Google sheets

Availability to travel to client sites

Excellent spoken and written English communication skills.

TSYS offers structured career development, supported by training that provides the opportunity to learn and develop.

In addition to a competitive salary, you’ll have access to an excellent benefits package, including:

Private medical insurance for you and your family, non-contributory, in and out patient cover

A well-established, strong provident fund

Life insurance (3x base salary)

21 days’ holiday increasing with length of service, plus 14 public / bank holidays

Flexible working (hybrid model – part from home, part from office)

Wellbeing initiatives with access to support services

On-site subsidized canteen

Modern offices opposite the Mall of Cyprus with gym and showers, games room (pool table, table tennis, darts, table football, play station) & prayer/meditation room

Store discounts

Regular social events and charitable initiatives to give back to our community.

To apply for this position, please visit our website www.globalpayments.com/about-us/careers and apply through the online system. All applications will be treated in the strictest confidence.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.