Zycus is seeking a dynamic and customer-focused Technical Account Manager to join our Customer Success and Technical Account Management team. The Technical Account Manager will play a key role in driving customer adoption, satisfaction, support and retention by providing expert support and guidance on our procurement software solutions. This individual will collaborate closely with customers to understand their operational support needs and business processes and facilitate the successful utilization of our platform.
Role and Responsibilities 
Serve as the primary operational point of contact for customers, offering support and guidance throughout their journey for Zycus products Provide ongoing support and assistance to customers, troubleshooting technical issues, resolving   product-related inquiries, and addressing feedback. Demonstrate the features and  capabilities of our software solutions, highlighting how they can address  customer challenges and drive increased value and adoption. Work closely with cross-functional teams, including Product Development, Implementation and Customer Success to ensure seamless customer adoption and implementation (change request) processes. Collaborate with customers to deliver enablement on product upgrades/new releases and training sessions in support of their needs and objectives. Proactively identify opportunities to enhance customer satisfaction and drive product adoption offering strategic recommendations for process improvements and feature enhancements. Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs. Monitor customer usage and engagement metrics, leveraging data insights to identify trends, opportunities, and potential areas for improvement.