What you can expect
As a Technical Account Engineer, you will exclusively support Zoom’s highest-tier customers, serving as the primary point of contact for technical consultation on both web and mobile development. You will offer expert guidance, quickly resolve technical issues, and build effective relationships to drive customer success and satisfaction. This role is based in Bangalore, India, and the selected candidate must be willing to visit client locations and be available on specified dates.
About the Team
The Technical Account Engineer team is responsible for supporting all of the issues for Zoom’s Elite customers ranging from Zoom's most technically complex or sensitive support situations.
What we’re looking for
Have a Bachelor's in Computer Science, Engineering, or related field, or equivalent experience
Have at least 5 years of experience in software development, solution architecture, or developer advocacy
Have the ability to build relationship with customers and demonstrate effective communication skills, both spoken and written
Demonstrate experience in full-stack web development, with proven expertise in building high-quality user interfaces across platforms.
Have a clear understanding of the web technology stack, including TCP/IP, HTTP, HTML/CSS, JavaScript, and RESTful API
Show proficiency with modern frontend technologies such as Node.js, React, Vue.js, JavaScript (ES6+), TypeScript, and CSS3
Have solid technical experience in cross-platform mobile development frameworks (e.g., Flutter, React Native). Knowledge of native Android and iOS development is a plus
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.