About Chubb

 

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

 

About Chubb India

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. We are proud to share that we have been officially certified as a Great Place to Work® for the third consecutive year, a reflection of the culture at Chubb where we believe in fostering an environment where everyone can thrive, innovate, and grow

With a team of over 2500 talented professionals, we encourage a start-up mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.

We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details

Job Title: Technical Lead Function/Department: Technology Location: Hyderabad – Work From Office Employment Type: Full-time Reports To: SureshBabu Talasila

Role Overview

Responsibilities:

Architecture expertise, ability to develop architecture diagrams/models that align with technology landscape and solutions Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Guide organization in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes Lead technical aspects of project delivery and solution delivery for engagements Provide technical leadership on best practice for ongoing support of ServiceNow Lead the configuration and development of modules to meet customers' business outcomes and requirements Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution Keep up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments Develop into a "go-to" resource for others on the team to answer ServiceNow specific questions; provide training and mentoring to other team members Attend, support and represent Chubb at conferences and events See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning Manage and support individual member growth and development plans Be a change agent & Agile mindset promoter

As a member of our Team, you will: 

Promote Chubb’s Core Values and best practices  Participate and consult in architecture, design, development, implementation of integrations, and configuration of our ServiceNow platform.  Collaborate with various teams and business stakeholders to understand business requirements and propose technical solutions Participate in strategic project planning that improves operational efficiency across Global Technology Professional Services and Engineering departments Test end-to-end solutions to ensure the complete satisfaction of internal and external users including unit, functional, and regression testing Mentor and collaborate with offshore/onsite developers, perform code reviews, and promote best practices and direction to team members Support the development of technical solutions and provide ongoing assistance and consultation to resolve problems to ensure the solutions meet the end user’s requirements Create and update existing technical/configuration documentation

 

Qualifications

Educational background in Technology, Business, IT Management, or related fieldsSolid working knowledge of ServiceNow various products and implementation15+ Years of experience on the ServiceNow platform servicing as a Senior Developer / Architect and/or Administrator roleDeep understanding of the ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modulesExperience in ServiceNow CSM (Omni-Channel), ITSM (Incident, Problem, Change etc.), Case Management, CMDB, Service Portal, Knowledge Management, DevOps, ITOM along with Dashboard & ReportingExcellent knowledge of CSDM 3.0 and/or 4.0.Strong understanding of ITIL concepts.Experience in data governance.Understanding of data lineage concepts and data governance tools.
 

 Why Chubb?

Join Chubb to be part of a leading global insurance company!

Our constant focus on employee experience along with a start-up-like culture empowers you to achieve impactful results.

Industry leader: Chubb is a world leader in the insurance industry, powered by underwriting and engineering excellenceA Great Place to work: Chubb India has been recognized as a Great Place to Work® for the years 2023-2024, 2024-2025 and 2025-2026Laser focus on excellence: At Chubb we pride ourselves on our culture of greatness where excellence is a mindset and a way of being. We constantly seek new and innovative ways to excel at work and deliver outstanding resultsStart-Up Culture: Embracing the spirit of a start-up, our focus on speed and agility enables us to respond swiftly to market requirements, while a culture of ownership empowers employees to drive results that matterGrowth and success: As we continue to grow, we are steadfast in our commitment to provide our employees with the best work experience, enabling them to advance their careers in a conducive environment

Employee Benefits

Our company offers a comprehensive benefits package designed to support our employees’ health, well-being, and professional growth. Employees enjoy flexible work options, generous paid time off, and robust health coverage, including treatment for dental and vision related requirements. We invest in the future of our employees through continuous learning opportunities and career advancement programs, while fostering a supportive and inclusive work environment. Our benefits include:

Savings and Investment plans: We provide specialized benefits like Corporate NPS (National Pension Scheme), Employee Stock Purchase Plan (ESPP), Long-Term Incentive Plan (LTIP), Retiral Benefits and Car Lease that help employees optimally plan their financesUpskilling and career growth opportunities: With a focus on continuous learning, we offer customized programs that support upskilling like Education Reimbursement Programs, Certification programs and access to global learning programs.Health and Welfare Benefits: We care about our employees’ well-being in and out of work and have benefits like Employee Assistance Program (EAP), Yearly Free Health campaigns and comprehensive Insurance benefits.

Application Process

Our recruitment process is designed to be transparent, and inclusive.

Step 1: Submit your application via the Chubb Careers Portal.Step 2: Engage with our recruitment team for an initial discussion.Step 3: Participate in HackerRank assessments/technical/functional interviews and assessments (if applicable).Step 4: Final interaction with Chubb leadership.

Join Us

With you Chubb is better. Whether you are solving challenges on a global stage or creating innovative solutions for local markets, your contributions will help shape the future. If you value integrity, innovation, and inclusion, and are ready to make a difference, we invite you to be part of Chubb India’s journey.

Apply Now: Chubb External Careers