Job Overview Provides first level support on workstations or for applications. Essential Functions • Processes and provides first level support for technical assistance and resources from internal and/or external customers. • Communicates with end users to clarify and define requirements. • Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution. • Maintains call information in database using commercial software. • May work with monthly charge back reports. • May schedule configuration and installation of PC workstation hardware and software. Qualifications • Associate's Degree Computer Science or equivalent, or equivalent technical training Req • One (1) years related experience or training Req Or • Equivalent combination of education and experience Req • Familiarity with mainframe, distributed, PC, LAN, or telecommunications equipment and related components in order to understand client's technical needs, or may have experience in customer service role. • Ability to carry out some analysis and information gathering to resolve problems on routine matters. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us. EEO Minorities/Females/Protected Veterans/Disabled