Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in Commercial & Investments Bank Payment Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firmSupports the day-to-day maintenance of the firm’s systems to ensure operational stability and availabilityAssist in the monitoring of production environments for anomalies and address issues utilizing standard observability toolsIdentify issues for escalation and communication, and provide solutions to the business and technology stakeholdersAnalyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructureResponds to service requests from Client facing support teams, Operations, Risk/control partners and othersConducts shell scripting and works with Application Support monitoring tools (Splunk, Bit Bucket, etc) Works closely with end users and software Engineers in resolving day to day issues and conducting daily health checks of applications and processesParticipates in root cause calls and drives actions to resolution with a keen focus on preventing incidents

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology servicesDemonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloudExperience in observability and monitoring tools and techniquesExposure to processes in scope of the Information Technology Infrastructure Library (ITIL) frameworkHands on experience in Windows, .NET, and Unix Operating systemsProgramming experience in Java or Python in software development lifecyceStrong shell automation scripting in (Oracle, SQL Server, VBScript, Python, Java, and/or Powershell) Working knowledge of development toolset to design, develop, test, deploy, maintain and improve softwareExperience in Application Support Monitoring Tools (Splunk, Bitbucket, etc.)Strong collaboration and communications skills in working with teams to develop meaningful relationships in achieving common goalsMust be a U.S. Citizen or Permanent Resident with 7+ years of U.S. residency

Preferred qualifications, capabilities, and skills

Experience with one or more general purpose programming languages and/or automation scriptingWorking understanding of public cloudExperience with Active Directory Experience in a very large financial services technology environmentKnowledge of industry-wide technology trends and best practices