Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a **Tech Support II** to join our team. The Tech Support II/Team Leader is responsible for performing all the functions of a Tech Support II technician — including the diagnosis, repair, configuration, and staging of IT hardware — while also providing day-to-day leadership to the team. This role is critical in ensuring operational excellence through daily workload coordination, performance support, process compliance, and collaboration with cross-functional teams. The Team Leader is expected to drive productivity, coach team members, and contribute to continuous improvement efforts while maintaining high standards for customer service and technical accuracy. **This position is onsite in Markham, ON** + Provide real-time coaching and technical guidance to technicians on systems, processes, and troubleshooting. + Manage and assign daily work activities for technicians ensuring all key SLA’s and priorities are achieved. + Perform technical duties equivalent to the Tech Support II l role, including configuration, diagnostics, and repair. + Analyze trends and workflow data to recommend process improvements and increase operational efficiency. + Act as a key liaison with Engineering, Order Support, and other teams to escalate and resolve issues. + 5–10 years of experience in technical troubleshooting and repair, hardware and software testing, team leadership or peer coaching, and hands-on support in configuration or depot environments + A+ Certification preferred + Prioritization and task management + Adaptability in a dynamic environment + Effective interpersonal and team communication + Understanding of customer support operations + Ability to meet tight deadlines under pressure CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.