**AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.** **We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.** **If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers (https://www.aveva.com/en/about/careers/) .** **For more information about our privacy policy and how to manage cookies, visit our** **Privacy Policy (https://www.aveva.com/content/dam/aveva/documents/recruitment/AVEVA-Recruitment-Candidate-Fair-Processing-Notice-2024.pdf)** **.** **Job Title:** Tech Support Coordinator **Location:** GMT+8 timezone **Employment Type:** full-time **The job** We are looking for a highly organized and detail-oriented Case Coordinator to join our Global Support team. This role is key in managing support operations and ensuring effective communication between customers, engineers, and internal stakeholders. You’ll be part of a collaborative and multicultural environment, where clear communication and reliability are critical to success. The team values efficiency, ownership, and mutual support in a fast-paced setting. **Key responsibilities** + Coordinate and monitor support ticket workflows, ensuring timely follow-ups and proper prioritization. + Act as the primary contact for updates and alignment across global support teams and customers. + Communicate professionally and effectively with internal stakeholders and external customers. + Work across multiple CRM tools, systems, and communication platforms (Teams, Outlook, etc.). + Support documentation, handovers, and reporting to maintain quality and consistency. **Essential requirements** + Strong organizational skills and the ability to manage multiple tasks with precision. + Comfortable using various CRM platforms, internal systems, and communication tools. + Proven ability to work independently and proactively in a remote and global team. + High level of written and spoken English. + Ability to work across time zones and coordinate with diverse teams. **Desired skills** + Excellent communication and interpersonal skills, including with challenging stakeholders. + Attention to detail and a proactive approach to problem-solving. + Curiosity and adaptability in learning new systems and processes. + Strong sense of accountability and ownership. **Commercial** **at AVEVA** Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions. If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team. Find out more: https://www.aveva.com/en/about/careers/ **AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.** **AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.** **Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.** Empowering you with pioneering tech AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies. If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers (https://www.aveva.com/en/about/careers/) . For more information about our privacy policy and how to manage cookies, visit our Privacy Policy (https://www.aveva.com/content/dam/aveva/documents/external/AVEVA-Recruitment-Candidate-Fair-Processing-Notice-2024.pdf) .