As a **Technical Support Professional with French** here at Honeywell, you will support our customers, both external as well as internal. Primary responsibility is to help customers to solve technical issues and to answer any questions about the features and capabilities of the products. You will report directly to our Tech Support Supervisor and you’ll work out of our **Bucharest** location on a hybrid work schedule **(2 days from home and 3 days from the office).** + Coverage of Technical Support Helpdesk (Hotline, mail, live-chat, and web support) + Provide pre- and post-sales technical assistance for internal and external customers: facilitating the identification, investigation, resolution, root cause analysis and replication of technical issues. Areas include, but are not limited to, configurations, installation procedures, application functionality, and other areas as related to system operations. + Timely resolution is of high importance. Support cases will have to be timely escalated when appropriate to tier 2 and/or management. + Build relationships with customer base and become knowledgeable about the customer’s needs. Keep the customer updated on the status of reported problems. Communication with strong focus on customer service and solution quality. + Support the knowledge-sharing mindset and apply the Knowledge Management Methodology (KCS) guidelines. Knowledge Base co-ownership requires ongoing efforts to continuously create and enhance solutions in the database. + Create, track and monitor CRM records for all incoming support requests. Keep CRM system updated with current information on the support case, related activities and resolution. + **Excellent / Fluent in English and French, both verbal and in writing.** + Bachelor degree in a technical related field or an equivalent and relevant combination of education, experience and industry recognized certifications. + Experience in a Technical Support / Technical Service Desk environment. + Experience with Knowledge Management best practices. + Experience with Call Center best practices, experience in a multinational environment. **We offer:** + Competitive Salary regularly increased based on your performance. + Enjoy 25 vacation days per year, plus extra days off for life's special events. + Meal vouchers. + Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers). + Medical Insurance Plan paid by the company. **Equal opportunity statement** We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. **Join us now and make an impact!** **\#FutureShaper** **\#LI-Hybrid** Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.