Job Description Provide first line contact for troubleshooting problems with 3D TRASAR and Nalco Water proprietary equipment.   Diagnosis and troubleshoot issues and problems on Ecolab Food & Beverage proprietary equipment.   Provide live phone support to field representatives on standard equipment and e-catalog products referencing specifications, product literature, and pricing.   Communicate and provide customers with equipment pricing, warranty, and equipment parts utilizing SAP program   Track phone calls and emailed support tickets using ticket tracking system-What ticketing system do you use? How many tickets a day Servicenow Typically 30-35 tickets a day.   Provide technical guidance to product marketers, R&D, and commercialization teams in assigned technology areas.   Support team vision, goals, and metrics We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Demonstrated customer service skills with a proven ability to interface positively and professionally with a customer Minimum 2 5 years of technical experience Any specific company background you like them to come from? Technical helpdesk electrical relays Can train technical part.Electrical background Tools propritary equiptment connectivity background, Leverage upfront Wiresless connectivity  § Preferred bachelors degree in engineering discipline or related technical field Experience with Gateways and Connectivity of automated systems Troubleshooting experience in electrical or mechanical systems Basic understanding of PLC knowledge Working knowledge of boilers, cooling towers, wastewater treatment systems, etc. Ability to analyze data Experience working with Microsoft Office Suite and SAP More troubleshooting, null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.