**Description** At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?** + Function Description: CBU –Voice Handles consumer credit bureau inquiries by investigating and contacting the credit bureau agencies to update card member information. + Purpose of the Role: Requires a very thorough/ careful investigation using a range of credit details available from different sources, checking/correcting the credit bureau reporting’s basis card member history and current status and resolve card member concerns via calls and emails. + Responsibilities: Provide accurate and most updated information in response to card member disputes and inquiries. Provide support to internal department's i.e. Risk Management, Compliance. **Minimum Qualification:** + Graduates only + Minimum 1 year of experience is mandatory + Strong communication abilities, both written and verbal with attentive listening skills + Knowledge of American Express Product, Policies & Procedures + Telephone communication, etiquette, and call handling skills for effective call management and optimal efficiency + Should possess analytical, decision making and problem solving skills + Multi-skilled across card platforms/products is preferable + Demonstrate ability to work effectively within a team environment as well as independently + Strong Team Player with high level of integrity **Preferred Qualification:** + Multi-skilled across American Express card platforms/products is preferable **Qualifications** We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **Job:** Credit **Primary Location:** India-Haryana-Gurugram **Schedule** Full-time **Req ID:** 25010287