Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

The process involves maintenance activities performing validation of mortgage documents against system of records, resolves maintenance requests received from various departments by performing system of record updates to mortgage accounts per business guidelines

Job Description*

Associate is required to check all critical/non critical elements of the work performed by upstream processes and ensure zero customer impact leading to regulations.  

Responsibilities*

Adherence to the SLA’s – productivity, turn-around-time, and accuracyEngage in improving processes through reengineering, system checks, process automationNeed to adhere and meet all Risk, Control and Regulatory Metrics defined for the businessInteract with client on transactional issuesAct as a change agent and provide implementation assistance as and when the need arisesProvide subject matter expertise on processes

Requirements*

Education - Graduate in any streamCertifications If Any – NoneMandatory skills - Excellent communication skills & Interpersonal skillsShould be a team player

Desired skills – Good oral / written Communication skillsExcellent time management skillsHighly motivated, able to work independently, self-starter; and problem/solving/analyticalReporting & MIS skillsWillingness to learn and adapt to changesUnderstanding of Mortgage operations & basic banking knowledge

Work Timings*

Shift Type (Rotational Shifts/Fixed): RotationalProcess Timings: 1600 - 0100hrs IST/ 0700 - 1600hrs IST or any other shift per business requirementsWeekends Off (Y/N): Yes 

Job Location*

GIFT