Job Description:

·       Respond to customer requests in a timely manner by processing Claims and Chargebacks / working on Customer request / working on deceased customer account / review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.

·       Investigate the claim for identifying suspicious activities on the claims and looks for the recovery opportunities as per the procedure.

·       Determine the best course of action for the Customer to resolve the claim or setting the correct expectations.

·       Maintaining the KPI's and KRA's of the process

·       The primary responsibility is to review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.

·       The fraud analyst would require to document the research conducted to support the decision taken on alert

·       The associate will be expected to complete a targeted number of decisions per hour, as well as be measured on decision accuracy.