Supervises the day-to-day activities of a team of customer service advisers in a customer service operation.

Job title:

Team Manager - Reprography

Job Description:

Knowledge and experience in a similar setup managing 15 or more FTE’s. Understanding of the e-commerce world and how retail web operation functions. To deliver business results through effective and efficient management of team members. Individual will be required to review & enhance team performance through continuous improvement of operational staff in areas such as process & skills, eventually leading to high employee and client satisfaction.

Skills & Knowledge

Should have good Adobe Photoshop knowledge.Proficiency with computers specially MS excel and PowerPointStrong communication skillsKnowledge of online retail or working in an online retail environment (Preferred)Excellent data management and reporting skillsFocus on self and team performanceClient and customer focusDeveloping and leading othersTo participate and lead project calls with onshore/offshore stake holders.Strong analytical skills and data-driven thinkingManage multiple stakeholders simultaneously

Incident Management

Location:

Pune

,

India

Time Type:

Full time

Contract Type:

Permanent