Join our “Master Data Management” team at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre!  

Job Title: Team leader – Master Data Management (MDM) 

Job Location: Manila  

Business Area: GSC, DGFF 

Department: Delivery (MDM) 

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).  

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. 

The Team Leader for Master Data Management (MDM) is responsible for leading and improving MDM processes, ensuring seamless transitions, and fostering stakeholder engagement. This role demands strong knowledge of AFR, logistics, Road and Ocean freight, Customs Finance, along with analytical and problem-solving skills. Competencies in customer orientation, team leadership, influencing, and a commitment to excellence are crucial. 

Key Responsibilities: 

Lead and supervise the MDM team to ensure the efficient execution of level 5 processes and systems.  Facilitate the introduction of new processes and drive continuous improvements in existing ones.  Provide one-to-one coaching and guidance to team members, fostering their growth and performance.  Address escalations with root cause analysis (RCA) and corrective and preventive actions (CAPA).  Propose and implement service enhancements by analysing existing solutions.  Foster a collaborative, one-team mindset across the Global Service Center (GSC) and Business Partner (BP) teams.  Prepare and distribute KPI reports to Business Partners, ensuring open and effective communication.  Proactively identify process gaps and areas for improvement, taking necessary actions.  Optimize workforce efficiency through automation and other tools.  Maintain strong working relationships with Business Partners and ensure win-win partnerships.  Support the monitoring of standard business processes and assist in defining process-related organizational structures.  Report operational performance against defined IKO/KPIs and assist in sales support activities.  Ensure equitable work allocation among team members and promote operational quality.  Uphold adherence to First choice standards and actively participate in quality-related and process improvement related projects.  Collaborate with Centre HR on Employee Engagement Activities.  Monitor process implementation and provide process reporting.  Facilitate on-the-job training and address team members' training needs.  Monitor team performance through agreed-upon KPIs and conduct monthly one-to-one discussions.  Develop IKOs/KPIs with team members, monitor individual performance, and conduct performance appraisals. 

 

Required Skills/Abilities: 

Strong knowledge of the forwarding and logistics industry, including back-office operations.  Excellent analytical and problem-solving skills.  Proficiency in computer systems and software relevant to the role.  Customer-oriented mindset with the ability to understand and meet business partners' needs.  Exceptional planning and organizing capabilities to set and achieve goals effectively.  Sound decision-making skills, even in uncertain situations, with a focus on risk management.  Proven ability to develop and lead high-performing teams, fostering a spirit of cooperation.  Influencing skills to persuade others and gain support for ideas and approaches.  Effective communication skills, both verbally and in writing, adapting to various contexts.  Strong commitment to excellence, challenging oneself and others to achieve outstanding results. 

Required Qualifications: 

Graduation in any discipline.  Preferably holds management qualifications.  Significant work experience in the logistics or forwarding industry, with a track record of success in relevant roles. Overall work exp of 5 to 7 years with 1- 2 years exp in leading a team is preferred.   Educational and professional certifications related to logistics and management would be preferred. 

Apply now and embark on an exciting journey with us! We offer:  

We recognize and reward your hard work through a competitive compensation and performance-based incentive.  We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.   Flexible work arrangements to support work/life balance.   Generous paid time off: Privilege (earned leave).  Recognition & Engagement culture  

By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.  

The largest global network with over 30,000 passionate employees.  The most efficient processes and fastest response times.  The best solutions and customer service.