Job Title: Team Manager Digikey Job Description **Team Manager Digikey** Are you a result-oriented leader who knows how to get the best out of your team while optimizing customer satisfaction? At Concentrix we are looking for a new Team Manager for our project Digikey. In this position, you will take customer satisfaction and team performance to new heights within a global organization! **About Digikey** DigiKey is one of the fastest growing distributors of electronic components in the world. Since DigiKey was founded in 1972, the company has always been committed to offering the widest range of electronic components from stock, as well as ensuring the best possible service to its customers to support them throughout the design process, from prototype to production. This has led to the company scoring highly in industry surveys year after year in North America, Europe and Asia, in categories that cover product availability, speed of service, rapid response to issues and much more. **More about this job** As a Team Manager at Concentrix, you are the engine behind the success of your team. You know how to inspire and challenge your employees, so that they not only achieve the set objectives, but continuously strive for improvement and growth. Thanks to your leadership, new energy and motivation comes from the team every day, which creates a positive, productive working atmosphere. You create an environment where employees feel supported and can develop their strengths. As a result, you not only achieve the desired quality and KPIs, but you deliver more than expected time and time again, which leads to happy customers and a successful team. You ensure that your team makes a difference, both internally and for the customer! **Your responsibilities:** + **Leadership** : You know how to inspire and motivate your team, so that everyone gets the best out of themselves and continues to develop. + **Efficiency & Process Improvement** : You ensure that the work processes run smoothly, and always keep looking for ways to optimize the planning and take the service to the next level. + **Customer relationships** : You will build strong, long-term relationships with our clients and always make sure you exceed their expectations. Every interaction is an opportunity to impress! + **Data & performance** : You take a critical look at the numbers and translate them into concrete actions that ensure better customer satisfaction and more success for your team. + **Financial insight** : You have an eye for costs and always come up with smart solutions to work efficiently, without compromising on quality. + **Quality & compliance** : You ensure that everything runs according to the rules, and that the high quality standards we strive for are always guaranteed. **What do we offer?** + A **competitive salary** , depending on your work experience. + **25 vacation days** (with a full-time contract) and the possibility to buy or sell extra days of leave, so that you can balance work and private life well. + **Hybrid work options** and a **reimbursement** so that you can set up your workplace flexibly and make the most of your travel time. + An **Informal** and **accessible** working environment in which you can quickly switch with both your team members and management. Your ideas and vision really get space here! + **Room for personal development** : At Concentrix, you get plenty of opportunities to grow. Whether you want to follow training courses or develop new skills, we support you in your career path. + **Fun team activities** , where you work on the future together with your colleagues and have fun in the meantime. + **A super-diverse team** , from young to experienced, where we all have the same goal in mind: excellent results for our customers – and of course a lot of fun in our work. **Who we are looking for** + You have a **HBO working and thinking level** . + You have (preferably) **experience as a manager** within the contact center industry. + You have **insight into customer contact and channel developments** . + You are available for at least **32 to 40 hours** a week. + You can **present and communicate clearly and convincingly** with both your team and customers. + In a **demanding environment** , you stay calm and keep an overview. **Apply now!** Do you see yourself working in this position? Click on the button below to apply directly or contact Senior Recruiter **Patrick Buitendam** for more information via **patrick.buitendam@concentrix.com** or **0613790869** . **About Concentrix** Concentrix is a global technology and services leader that helps top brands grow with innovative solutions in 70+ countries. We are recognized as one of the best employers and offer plenty of opportunities for growth and development. We offer equal opportunities to everyone, regardless of background or identity, and strive for an inclusive work environment. As **a Team Manager** , you will become part of a team of game-changers who are future-proofing leading brands. **We look forward to your application!** Location: NLD Enschede - Brammelerstraat 8 Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**